Tod's Sales Assistant

About Tod's

Rooted in Italy’s Marche region and generations of shoemaking expertise, Tod’s embodies understated luxury through exceptional leather craftsmanship and enduring design. Internationally recognised for its signature Gommino driving shoe, the house combines artisanal traditions with a contemporary approach to footwear, leather goods and ready-to-wear. As an employer, Tod’s brings together artisans, designers, retail specialists and corporate professionals whose expertise supports its distinctive Italian identity. Its international presence offers a broad professional landscape, connecting meticulous product creation with refined client experiences. For talent drawn to craftsmanship, quality and discreet elegance, Tod’s represents an opportunity to contribute to a celebrated expression of Italian luxury.

The Sales Assistant represents TOD’S on the sales floor, personalizing each client’s experience, building lasting relationships through clienteling tools and systems, and supporting boutique operations. This on-site role is based on Via Montenapoleone in Milan and offers 40 hours per week; annual gross salary is €26,000–€27,000, with variable compensation according to company policy.

Role & Responsibilities

• Serve clients in accordance with TOD’S values and selling ceremony.
• Maintain strong product knowledge and create brand-aligned product storytelling.
• Use effective sales techniques to achieve and exceed store sales targets and individual KPIs.
• Build strong client relationships through follow-ups and CRM, developing a client portfolio and fostering loyalty.
• Keep the boutique organized, clean and aligned with brand standards.
• Manage and support the team’s daily sales-floor operations, including replenishment, merchandise organization, visual merchandising and physical stocktaking.
• Process payments, returns and exchanges.
• Adhere to TOD’S grooming standards and policies.

Qualifications

• Proven experience in a similar role within fashion or luxury retail, with 2–4 years of experience in the same role.
• Proven experience in luxury ready-to-wear (RTW).
• Strong attention to detail and a customer-oriented mindset.
• Innovative thinking to identify ways to improve and create new forms of tangible value and memorable experiences for clients.
• Excellent commercial awareness and a client-oriented approach.
• Deep passion for and knowledge of fashion and luxury.
• Proven ability to drive and exceed individual and store results.
• Flexibility and the ability to adapt to different clients and needs.
• Reliability, attention to detail and accountability.
• Strong communication and teamwork skills.
• Availability to work shifts, weekends where applicable, peak-traffic periods and holidays.
• Fluency in English; additional languages strongly preferred.

Skills

Experience

2–4 years in the same role within fashion or luxury retail, with proven luxury ready-to-wear experience.

Workplace

Compensation

The base compensation for this position ranges from EUR 26,000 to EUR 27,000 per annum.

Benefits

Meal vouchers and employee discounts.

Culture

Tod’s workplace culture is rooted in Italian craftsmanship, bringing together artisanal expertise and contemporary design with a shared commitment to quality and attention to detail. Its environment values specialist skills and collaboration across creative, technical and retail teams, connecting the preservation of traditional know-how with the evolving expectations of a global luxury clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.