Tissot Store Manager

About Tissot

Tissot, founded in 1853 in Le Locle, Switzerland, is a distinguished Swiss watchmaker renowned for uniting traditional craftsmanship with accessible innovation. As part of the Swatch Group, the Maison offers employees the strength of a global luxury ecosystem while preserving a culture rooted in precision, authenticity, and entrepreneurial spirit. Tissot is celebrated for its pioneering materials, advanced movements, and longstanding role in international sports timekeeping. As an employer, it provides a dynamic environment where watchmaking expertise, digital excellence, retail sophistication, and brand storytelling converge, inviting talent to contribute to a heritage-driven company with a forward-looking, international outlook.

Role & Responsibilities

• Oversee the complete management of the Tissot boutique, implementing company policies and procedures and achieving sales and performance objectives.
• Deliver an excellent customer experience and lead, engage, and develop the team in a collaborative, results-oriented work environment.
• Manage daily store operations, including performance-indicator analysis, inventory, visual merchandising, recruitment, training, and team coaching.
• Execute commercial strategies to support brand growth and maintain the highest customer-service standards.
• Lead by example in customer service, set sales targets, coach the team to achieve them, and ensure product knowledge meets required standards.
• Plan staff schedules effectively, control payroll, follow inventory-management processes, and ensure reports are accurate and submitted on time.
• Oversee recruitment, training, and disciplinary processes; foster a positive workplace; and manage performance reviews and development plans.
• Ensure merchandise launches meet company standards and maintain the store presentation.
• Maintain health and safety standards and model compliance with company policies and procedures.

Qualifications

• Available for opening and closing shifts, with flexible scheduling that includes weekends and public holidays.
• Excellent oral and written communication and strong interpersonal relationship-building skills.
• Self-directed, with the ability to work independently and as part of a team.
• Able to communicate clearly, concisely, and accessibly.
• Strong leadership skills to coach and engage a retail team.
• Results-oriented, with a high level of energy and enthusiasm.
• Intermediate computer skills and good knowledge of the MS Office suite.
• Experience with point-of-sale (POS) systems.

Skills

Experience

At least 5 years of retail management experience, preferably in fashion and/or accessories, and at least 7 years of customer service experience.

Compensation

The base compensation for this position ranges from CAD 74,000 to CAD 84,000 per annum.

Benefits

Health benefits, including dental and vision coverage; employer-matched RRSP contributions; employee discount; life insurance; paid vacation; paid sick leave; monthly performance-based bonus.

Culture

Tissot fosters a workplace culture rooted in Swiss precision, innovation, and a deep respect for watchmaking heritage. As an employer, the brand encourages collaboration, craftsmanship, and continuous improvement, offering teams the opportunity to contribute to accessible yet high-quality timepieces with a global reputation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.