Tissot Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 6, 2026
About Tissot
Tissot, founded in 1853 in Le Locle, Switzerland, is a distinguished Swiss watchmaker renowned for uniting traditional craftsmanship with accessible innovation. As part of the Swatch Group, the Maison offers employees the strength of a global luxury ecosystem while preserving a culture rooted in precision, authenticity, and entrepreneurial spirit. Tissot is celebrated for its pioneering materials, advanced movements, and longstanding role in international sports timekeeping. As an employer, it provides a dynamic environment where watchmaking expertise, digital excellence, retail sophistication, and brand storytelling converge, inviting talent to contribute to a heritage-driven company with a forward-looking, international outlook.
Store Manager role at Tissot, Madrid. Lead luxury retail operations for the Swiss watchmaker's flagship boutique.
Role & Responsibilities
- Lead and oversee all daily store operations, including sales performance, staff management, and customer service excellence
- Develop and execute strategic retail initiatives to drive sales growth and market penetration within the assigned territory
- Manage staffing, training, and development of store team members to ensure exceptional product knowledge and client engagement
- Ensure adherence to brand standards, visual merchandising guidelines, and luxury retail protocols across all store touchpoints
- Monitor inventory management, stock rotation, and product allocation to optimize sales and minimize shrinkage
- Build and maintain strong relationships with key clients and VIP customers through personalized engagement and clienteling
- Analyze sales data and market trends to inform tactical decisions and identify opportunities for revenue optimization
- Represent the brand at local events, partnerships, and community engagements to strengthen market presence
Qualifications
- Proven experience in luxury retail management or high-end boutique operations
- Demonstrated expertise in P&L management and financial performance optimization
- Strong leadership capabilities with a track record of building and motivating high-performing teams
- Excellent communication and interpersonal skills in Spanish and English
- Comprehensive understanding of luxury consumer behavior and premium brand positioning
- Ability to translate brand vision into actionable retail strategy and execution
Skills
Experience
Minimum 5 years of progressive retail management experience in luxury goods, watches, jewelry, or premium lifestyle brands. Proven success in driving sales performance and managing multi-million euro retail operations. Track record of leading teams in high-end retail environments and delivering exceptional customer experiences in competitive markets.
Education
Secondary education required; bachelor's degree in Business Administration, Management, or related field preferred.
Workplace
This position is based in Madrid, Madrid, Spain.
Culture
Tissot fosters a workplace culture rooted in Swiss precision, innovation, and a deep respect for watchmaking heritage. As an employer, the brand encourages collaboration, craftsmanship, and continuous improvement, offering teams the opportunity to contribute to accessible yet high-quality timepieces with a global reputation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tissot, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Director», «Sales Manager», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.