Tissot Senior Sales Assistant — Boutique

Location
Employment Full-time
Seniority Senior
Posted ✦ Today
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Tissot is hiring a Senior Sales Assistant (full‑time) for its Florence boutique — join The Swatch Group in Firenze to drive boutique sales and client service.

Overview

Tissot is a Swiss watchmaker renowned for precision, accessible luxury and technical innovation. Part of The Swatch Group, the brand operates a global retail network of mono-brand boutiques and counters; The Swatch Group (Italy) S.p.A. manages Tissot's commercial operations in Italy, combining Swiss watchmaking heritage with retail excellence and structured training programs.

Role & Responsibilities

  • Deliver exceptional, high‑touch client service and cultivate long‑term relationships through proactive clienteling and follow‑up.
  • Achieve and exceed individual and boutique sales targets, convert footfall and maximise average transaction value.
  • Demonstrate authoritative product knowledge of Tissot collections (mechanical and quartz movements) and advise clients on features, care and after‑sales.
  • Maintain boutique presentation and visual merchandising standards; implement product launches and seasonal floor plans.
  • Process transactions accurately, manage cash and POS operations, and ensure compliance with internal controls and store procedures.
  • Support inventory management, stock replenishment and returns; coordinate with after‑sales and service teams for repairs and warranties.
  • Mentor and coach junior sales staff; contribute to in‑store training and share best practices to elevate team performance.
  • Represent the brand at in‑store events, private client appointments and local business development initiatives.

Qualifications

  • Proven track record in luxury retail sales, ideally within watches or jewellery, with demonstrable results against targets.
  • Excellent interpersonal skills, polished presentation and a customer‑centric demeanour appropriate to high‑end clientele.
  • Strong numeracy, attention to detail and reliability in cash handling and transactional accuracy.
  • Ability to work boutique hours including weekends, store events and occasional late shifts.
  • Fluent Italian; professional proficiency in English is advantageous (if specified by local management).

Skills

Clienteling Visual merchandising Inventory control POS and transaction management After‑sales coordination / warranty procedures Sales reporting and KPI tracking Retail coaching and team mentoring

Experience

Minimum 3 years of experience in luxury retail sales, preferably with direct experience selling watches or fine jewellery and a documented history of meeting or exceeding sales targets.

Education

Secondary school diploma; vocational or tertiary education in business, retail, horology or a related discipline is a plus.

Workplace

This position is based in Florence, Tuscany, Italy. Cerulean lists 69 open roles in Florence, including 1 posted recently. The broader Tuscany area accounts for 268 active listings on Cerulean, 3 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.

Culture

Tissot blends Swiss watchmaking tradition with accessible luxury, operating within The Swatch Group's structured retail network. The boutique environment emphasises product expertise, client service excellence and ongoing professional development supported by brand training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.