Tissot Sales Associate

About Tissot

Tissot, founded in 1853 in Le Locle, Switzerland, is a distinguished Swiss watchmaker renowned for uniting traditional craftsmanship with accessible innovation. As part of the Swatch Group, the Maison offers employees the strength of a global luxury ecosystem while preserving a culture rooted in precision, authenticity, and entrepreneurial spirit. Tissot is celebrated for its pioneering materials, advanced movements, and longstanding role in international sports timekeeping. As an employer, it provides a dynamic environment where watchmaking expertise, digital excellence, retail sophistication, and brand storytelling converge, inviting talent to contribute to a heritage-driven company with a forward-looking, international outlook.

Role & Responsibilities

• Deliver personalized and consultative service that exceeds client expectations and aligns with Tissot brand standards
• Achieve and exceed individual sales targets through strategic prospecting and relationship-building with existing and prospective clients
• Maintain detailed client records documenting preferences, purchase history, and milestone occasions to inform future purchasing opportunities
• Process point-of-sale transactions, submit daily reports, and reconcile sales documentation in compliance with store protocols
• Merchandise timepieces with attention to visual presentation, stock rotation, and inventory accuracy across counter displays
• Provide comprehensive after-sale service including product maintenance guidance, warranty support, and customer follow-up
• Execute merchandising initiatives including stock replenishment, seasonal display changeovers, and product transfers
• Develop and expand the existing client base through proactive networking, targeted outreach campaigns, and relationship nurturing
• Maintain store appearance, organization, and security protocols to safeguard company assets and Loss Prevention objectives
• Greet customers promptly and professionally, responding to inquiries with refined interpersonal communication
• Support management directives and adapt to evolving store priorities and operational requirements

Qualifications

• Minimum 3–5 years of professional sales experience in a specialty luxury retail environment, preferably timepieces or fine jewelry
• High school diploma or equivalent educational credential
• Demonstrated proficiency with customer relationship management and client retention strategies
• Proven ability to achieve sales targets and contribute to team-based sales performance
• Advanced computer literacy and competency with point-of-sale systems
• Exceptional verbal and written communication skills with multilingual capability preferred
• Strong organizational, time-management, and multitasking abilities in a fast-paced retail setting
• Physical capability to stand 5–8 hours daily, lift items weighing 5–25 pounds regularly, and work flexible retail schedules including weekends and holidays

Skills

Experience

3–5 years of professional sales experience in specialty luxury retail, particularly in timepieces or fine jewelry. Candidates should demonstrate a track record of consistently meeting or exceeding sales objectives, building clientele, and delivering service excellence in upscale retail environments.

Education

High school diploma or equivalent.

Workplace

Benefits

Excellent health, dental, and vision insurance (employee and dependents eligible on the first of the month following 30 days, with generous employer contribution); immediate 401(k) participation with 100% vested employer match after one year (maximum 4% match with 5% employee contribution); company-paid life insurance and Long Term Disability coverage; 18 days of paid time off annually, increasing to one month after five years; designated sick time accrual with extended paid leave for medical, parental, and military purposes; holiday pay; voluntary FSA, short-term disability, and accident/hospital indemnity insurance; employee product discount on Swatch Group watch brands.

Culture

Tissot fosters a workplace culture rooted in Swiss precision, innovation, and a deep respect for watchmaking heritage. As an employer, the brand encourages collaboration, craftsmanship, and continuous improvement, offering teams the opportunity to contribute to accessible yet high-quality timepieces with a global reputation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.