- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fine Watches & Horology
- Posted
- Nov 5, 2026
About Tissot
Tissot, founded in 1853 in Le Locle, Switzerland, is a distinguished Swiss watchmaker renowned for uniting traditional craftsmanship with accessible innovation. As part of the Swatch Group, the Maison offers employees the strength of a global luxury ecosystem while preserving a culture rooted in precision, authenticity, and entrepreneurial spirit. Tissot is celebrated for its pioneering materials, advanced movements, and longstanding role in international sports timekeeping. As an employer, it provides a dynamic environment where watchmaking expertise, digital excellence, retail sophistication, and brand storytelling converge, inviting talent to contribute to a heritage-driven company with a forward-looking, international outlook.
Tissot is seeking an International Order Service Specialist to manage customer orders, portfolios, export documentation, shipments, service-provider invoices, and project follow-up while coordinating with international markets and internal departments. The role requires a commercial employee CFC, at least 3 years of international administrative experience, import-export experience, SAP and Incoterms knowledge, French as a native language, and very good spoken and written English.
Role & Responsibilities
- Maintain regular contact with and provide support to markets (subsidiaries and agents), freight forwarders, and the sales, stock, shipping, production, marketing, and merchandising departments.
- Process customer orders, including order entry, stock release, invoicing, carrier bookings, export documentation, and shipment tracking.
- Manage and monitor customer portfolios.
- Prepare credit and debit notes.
- Manage cases involving damage or loss.
- Review and approve invoices from external service providers, including freight forwarders and CNCI.
- Participate in and follow up on projects.
Qualifications
- Highly organized, customer-oriented, and rigorous.
- Analytical and curious.
- Able to work both independently and as part of a team.
- Versatile and flexible, ready to take on challenges, and able to prioritize while meeting deadlines.
- Able to manage several markets, cases, and priorities simultaneously in a demanding environment.
- Commercial employee CFC.
- At least 3 years of experience in an administrative department with an international dimension.
- Experience in import-export.
- Proficient in SAP and standard office software, particularly Outlook.
- Very good knowledge of Incoterms.
- French native speaker.
- Very good spoken and written English.
Skills
Experience
At least 3 years of experience in an administrative department with an international dimension; experience in import-export.
Education
Commercial employee CFC.
Workplace
The role is situated in Le Locle, Neuchâtel, Switzerland.
Explore jobs in Neuchâtel or in Switzerland.
Culture
Tissot fosters a workplace culture rooted in Swiss precision, innovation, and a deep respect for watchmaking heritage. As an employer, the brand encourages collaboration, craftsmanship, and continuous improvement, offering teams the opportunity to contribute to accessible yet high-quality timepieces with a global reputation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tissot, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «International Order Management Specialist», «International Order Processing Specialist», «International Customer Operations Specialist», «International Sales Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.