Tissot Digital Sales and Training Coordinator

About Tissot

Tissot, founded in 1853 in Le Locle, Switzerland, is a distinguished Swiss watchmaker renowned for uniting traditional craftsmanship with accessible innovation. As part of the Swatch Group, the Maison offers employees the strength of a global luxury ecosystem while preserving a culture rooted in precision, authenticity, and entrepreneurial spirit. Tissot is celebrated for its pioneering materials, advanced movements, and longstanding role in international sports timekeeping. As an employer, it provides a dynamic environment where watchmaking expertise, digital excellence, retail sophistication, and brand storytelling converge, inviting talent to contribute to a heritage-driven company with a forward-looking, international outlook.

Role & Responsibilities

• Manage digital sales platforms and accounts, including Master POS Accounts, T-Drive, Extranet, Store Locator, 40 Visuals, Academy, Rewards Program, Amware, RMIS/SFA, Scanner program, and Digital Sales Catalog.
• Serve as the primary contact for user administration, support, and troubleshooting across digital sales platforms.
• Coordinate and facilitate virtual and field training sessions, including registration, logistics, site preparation, and training materials.
• Develop, organize, and distribute educational materials, including PowerPoint presentations, training videos, FAQs, job aids, and step-by-step guides.
• Use learning and digital platforms to manage curriculum assignments, track registrations, monitor utilization, and generate performance and KPI reports.
• Maintain current knowledge of policies and procedures affecting retail and field sales employees.
• Ensure learning curricula are assigned appropriately and aligned with business objectives and employee development needs.
• Serve as the subject matter expert for learning systems and digital training platforms, coaching and guiding users on platform utilization.
• Partner with internal departments to prepare, distribute, and maintain training tools and resources.
• Coordinate meetings with Headquarters and local teams about digital sales platforms, system updates, and operational requirements.
• Evaluate training programs and materials through feedback analysis, reporting, and performance metrics to identify improvement opportunities and increase adoption.
• Support the development, implementation, and maintenance of training and learning initiatives.
• Investigate, troubleshoot, and resolve content issues in learning platforms and digital sales tools where possible.
• Escalate and coordinate issue resolution with internal teams, vendors, or stakeholders as needed.
• Provide email and user support to retail and field sales employees on digital platforms and training resources.
• Maintain and update support documentation, user guides, procedures, and platform access instructions.
• Assist with special projects and perform additional duties assigned by management.

Qualifications

• Bachelor’s degree required.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience with learning management systems (LMS), e-learning platforms, or web-based training tools preferred.
• Hands-on experience coordinating multiple training events and initiatives in a corporate environment.
• Understanding of the full training cycle, including needs assessment, planning, development, coordination, delivery, monitoring, and evaluation.
• Strong communication, analytical, problem-solving, and investigative skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously.
• Ability to track, prioritize, and resolve issues in a timely manner.
• Comfort working in a dynamic, fast-paced, evolving business environment.
• Strong interpersonal skills and ability to collaborate effectively across cross-functional teams.
• Ability to work independently and as part of a team.
• Willingness to travel occasionally, up to 15% of the time.
• Self-motivated and proactive, with the ability to work independently with minimal supervision.
• Strong organizational, project management, and multitasking abilities.
• Ability to prioritize competing deadlines and adapt to changing business requirements.
• Excellent problem-solving skills and a customer-service-oriented mindset.
• Quick learner with the ability to understand multiple systems, processes, and business functions.
• Strong written, verbal, and presentation communication skills.
• Willingness to learn and comfort receiving constructive feedback.
• Ability to operate standard computer equipment, communicate effectively, hear, bend, stoop, reach, and move throughout the workplace; occasionally lift, move, and carry materials weighing up to 25 pounds; and perform tasks requiring finger dexterity and extended computer use.

Skills

Experience

1–3 years in training, L&D, digital operations, retail support, or a related field preferred.

Education

Bachelor’s degree required.

Benefits

Health, dental, and vision insurance with employer contributions; 401(k) participation and employer match, with the match fully vested after one year; company-paid life insurance and long-term disability; 18 days of PTO annually, increasing to one month after five years; paid sick time and extended paid medical, parental, and military leave; holiday pay; voluntary FSA, STD, and accident/hospital indemnity insurance; employee product discount.

Culture

Tissot fosters a workplace culture rooted in Swiss precision, innovation, and a deep respect for watchmaking heritage. As an employer, the brand encourages collaboration, craftsmanship, and continuous improvement, offering teams the opportunity to contribute to accessible yet high-quality timepieces with a global reputation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.