Tissot Customer Care Specialist
- Location
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Mar 9, 2026
About Tissot
Tissot, a distinguished Swiss watchmaker, is renowned for its commitment to quality and reliability since 1853. As part of the Swatch Group, Tissot is celebrated for its innovative approach, blending tradition with cutting-edge technology to deliver exceptional timepieces worldwide.
Join Tissot in Le Locle as a Customer Care Specialist, providing exceptional service in a renowned Swiss watchmaking brand.
Role & Responsibilities
- Provide exceptional customer service and support to clients.
- Handle customer inquiries and resolve issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to improve customer satisfaction.
- Ensure compliance with company policies and procedures.
Qualifications
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with professionalism.
- Strong organizational skills and attention to detail.
- Proficiency in relevant computer applications.
Experience
Previous experience in a customer service role is required, ideally within the luxury or retail sector.
Workplace
The successful candidate will be located in Le Locle, Neuchâtel, Switzerland, with easy access to Neuchâtel.
Culture
Tissot fosters a culture of innovation and excellence, where employees are encouraged to uphold the brand's tradition of quality and reliability. The company values teamwork and a commitment to delivering outstanding customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tissot, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Specialist», «Customer Support Specialist», «Client Relations Specialist», «Customer Service Advisor», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.