Tissot Boutique Watch Technician
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 30, 2026
About Tissot
Tissot is a historic Swiss watchmaker renowned for precision, technical innovation and sport timing. Part of the Swatch Group, Tissot combines traditional Swiss craftsmanship with contemporary technologies (notably the T-Touch line) and operates global boutiques and authorised service points delivering brand-standard repairs and after-sales service.
Tissot seeks a Boutique Watch Technician in Melbourne (Collins St) to service and repair Swiss watches at its Collins Street boutique.
Role & Responsibilities
- Diagnose, service and repair mechanical and quartz wristwatches to Tissot technical standards within a boutique environment.
- Perform maintenance tasks including movement overhaul, timing regulation, battery replacement, gasket replacement and water-resistance testing.
- Execute case and bracelet refurbishment (polishing, brushing, adjustments) and report when atelier-level repairs are required.
- Operate and maintain workshop equipment (timing machines, pressure testers, ultrasonic cleaners) and ensure instruments are calibrated.
- Document all service work accurately in the brand’s service logs and warranty records; manage job tickets and repair estimates.
- Liaise directly with retail sales staff and clients to explain repair scope, timeframes and costs, ensuring exceptional client-facing service.
- Manage spare parts inventory, order replacement components through authorised channels and maintain parts traceability.
- Adhere to brand quality control procedures, safety and ESD best practices, and escalate complex technical issues to the regional atelier as needed.
Qualifications
- Formal watchmaking qualification (e.g., WOSTEP, national watchmaking diploma or equivalent) or certified apprenticeship in horology.
- Minimum 2 years of post-qualification experience servicing Swiss watches in a boutique or authorised service environment.
- Proven ability to service both mechanical and quartz movements with meticulous attention to fine mechanical tolerances.
- Strong manual dexterity, visual acuity and experience using timing machines and pressure-testing equipment.
- Excellent interpersonal skills, with the ability to communicate technical information clearly to retail colleagues and clients.
Skills
Experience
At least 2 years of practical watchmaking/watch-repair experience after formal qualification, preferably within a branded boutique, authorised service centre or independent atelier handling Swiss-made timepieces.
Education
Formal watchmaking diploma/certificate (e.g., WOSTEP or equivalent) or completed apprenticeship in horology.
Workplace
The role is situated in Melbourne, Victoria, Australia.
Culture
Tissot combines Swiss watchmaking heritage with a spirit of technical innovation and sport association. The boutique environment emphasises precision, discipline and polished client service, with a focus on team collaboration and adherence to Swatch Group’s technical standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tissot, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Watchmaker», «Watch Service Technician», «Retail Watch Repair Technician», «Horologist – Boutique Service», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.