Tissot Assistant Concession Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 4, 2026
About Tissot
Tissot, founded in 1853 in Le Locle, Switzerland, is a distinguished Swiss watchmaker renowned for uniting traditional craftsmanship with accessible innovation. As part of the Swatch Group, the Maison offers employees the strength of a global luxury ecosystem while preserving a culture rooted in precision, authenticity, and entrepreneurial spirit. Tissot is celebrated for its pioneering materials, advanced movements, and longstanding role in international sports timekeeping. As an employer, it provides a dynamic environment where watchmaking expertise, digital excellence, retail sophistication, and brand storytelling converge, inviting talent to contribute to a heritage-driven company with a forward-looking, international outlook.
Tissot Assistant Concession Manager | Melbourne | Lead a premium watch concession at Myer Bourke Street and drive retail excellence for this iconic Swiss watchmaker.
Role & Responsibilities
- Deliver exceptional customer service and lead by example, setting the tone for the concession
- Drive sales targets, budgets and key performance indicators aligned with business objectives
- Lead, coach and motivate the retail team to achieve excellence
- Establish and maintain clear customer service and selling standards
- Build strong customer relationships and resolve complaints with professionalism and discretion
- Deliver a high standard across every stage of the selling cycle
- Conduct regular product knowledge, sales technique and operational training sessions
- Maintain Tissot product presentation and visual merchandising standards
- Oversee daily concession operations, including cash handling and point-of-sale systems
- Manage stock, inventory and stocktake processes to ensure accuracy and minimize shrinkage
- Communicate key matters and performance updates to the Melbourne Multi-Site Manager
- Complete reporting, administration and compliance requirements in a timely manner
Qualifications
- Retail management or supervisory experience, preferably in a concession or department store environment
- Strong customer service and relationship-building skills with a luxury or premium focus
- Excellent leadership and people management capabilities
- Strong communication and organizational abilities
- Excellent time management and prioritization skills
- Computer literacy, including proficiency in Microsoft Word and Excel
- Working knowledge of retail financial management and KPI analysis
- Experience in inventory and stock management systems
Skills
Experience
Proven retail management or supervisory experience, ideally within watches, jewellery, fashion, luxury or premium retail environments. Demonstrated success in leading teams, driving sales performance and maintaining high standards of customer experience.
Education
No formal educational qualification specified; relevant retail management experience is prioritized over academic credentials.
Workplace
This position is based in Melbourne, Victoria, Australia.
Culture
Tissot fosters a workplace culture rooted in Swiss precision, innovation, and a deep respect for watchmaking heritage. As an employer, the brand encourages collaboration, craftsmanship, and continuous improvement, offering teams the opportunity to contribute to accessible yet high-quality timepieces with a global reputation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tissot, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Concession Operations Manager», «Retail Assistant Manager», «Assistant Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.