- Employment
- Full-Time
- Seniority
- Manager
- Department
- Merchandising, Buying & Planning
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
The Watch Development and Training Manager will drive the performance of Tiffany & Co.’s high-end and core watch collections in Japan through event support, boutique engagement and training. The role partners with local and global teams to improve sales and client experiences; it is a permanent position.
Role & Responsibilities
- Integrate watch collections into regional High Jewelry events, coach retail teams on sales techniques, provide expert event support, analyze success factors, and follow up on deliveries and transactions.
- Act as the regional point of contact for high-end watch sales in boutiques, coordinating with global watch and regional merchandising teams to improve performance and client satisfaction.
- Develop and implement a locally adapted learning strategy for all watch collections; create and deliver training for retail staff and tailored initiatives for gaishos and other external sales channels, use varied methods, evaluate effectiveness, and align with global training teams and brand standards.
- Collaborate with the Watch Director and regional sales teams to achieve sales targets; coordinate with the global watch team in Geneva on messaging and events; provide field feedback for product development and marketing strategies; and integrate watch training into the regional learning strategy with local training teams.
Qualifications
- Genuine passion for horology and a strong understanding of the watch market, including engagement with gaishos and high-end clientele.
- Proven ability to train and coach retail teams effectively.
- Excellent presentation, communication, and interpersonal skills.
- Strong organizational and project management abilities.
- Fluent in English and Japanese.
- Entrepreneurial mindset, creativity, and a results-oriented approach.
Skills
Experience
At least 7 to 10 years of experience in retail and sales support within the luxury watch or jewelry industry; minimum 10 years of experience.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Training Manager», «Watch Learning and Development Manager», «Watch Sales Development Manager», «Watch Training and Development Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.