Tiffany & Co. Vice President, Client Relations & Client Experience — High Jewelry & Watches

About Tiffany & Co.

Tiffany & Co., part of the LVMH group, is a pre-eminent luxury jeweler recognized for craftsmanship, iconic design, and aspirational client experiences. As an LVMH maison, it combines a heritage jeweller’s emphasis on quality and storytelling with the operational rigor and global reach of a luxury conglomerate.

Role & Responsibilities

• Set and execute North America’s holistic client strategy, integrating Client Relations, High Jewelry & Watches, and Client Experience to drive desirability and commercial growth.
• Own full commercial and P&L accountability for the High Jewelry and Watches business unit, including sales planning, forecasting, allocation and sell-through performance.
• Design and deliver high-value HNW client engagement programs, personally cultivating top clients and converting relationships into measurable revenue.
• Define and govern the zone Client Relations calendar, budget and annual engagement plan with clear ROI and KPI expectations.
• Lead the Client Experience agenda: codify luxury service standards, ensure consistent in-market execution, and deploy initiatives that enhance brand desirability.
• Partner with Merchandising and Supply Chain to optimise inventory, assortment and stock productivity for high-end categories.
• Drive operational excellence and compliance across client initiatives, internal controls, gifting policies and risk management.
• Develop, coach and scale an elevated leadership team; establish succession plans and strengthen leadership capability across markets.
• Serve as the regional functional leader, aligning Market VPs and cross-functional partners (Global Client Relations, Merchandising, Communications) under a dual-reporting model.
• Represent the zone externally with HNW clients, watchmaking partners and strategic stakeholders to strengthen brand positioning.

Qualifications

• 10–15 years of senior leadership experience in luxury or premium consumer goods, with direct exposure to Client Relations, High Jewelry, Watches, or Client Experience functions.
• Recent business unit or general management responsibility with full P&L ownership in high-end categories (High Jewelry and/or Watches preferred).
• Deep knowledge of high watchmaking and significant experience engaging with watchmaking houses and HNW clients.
• Demonstrated track record of building and leading elevated teams and delivering measurable commercial outcomes.
• Strong commercial and financial acumen, including inventory/assortment governance, forecasting, budgeting and ROI management for client programs.
• BA required; MBA preferred.
• Foreign language skills (French, Spanish, Portuguese) a plus.
• Proficiency in PowerPoint and Excel.

Skills

Experience

10–15 years of progressive senior leadership in luxury, with recent P&L responsibility for high-end categories (High Jewelry and/or Watches), proven HNW client development, and experience leading cross-market teams.

Education

BA required; MBA preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 250,000 to USD 300,000 per annum.

Benefits

Management eligible for a bonus.

Culture

Tiffany & Co. combines storied craftsmanship and refined design with a client-first mentality; employees are expected to uphold high standards of service and brand stewardship. The maison cultivates performance-driven leadership, collaborative cross-functional partnerships, and a commitment to elevating client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.