Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., a distinguished name in luxury and elegance, is renowned for its iconic Blue Box and a legacy of exquisite designs spanning over 180 years. As part of the LVMH Group, Tiffany & Co. benefits from the resources and prestige of a global luxury conglomerate. The brand is committed to excellence, sustainability, and the continuous development of its employees, offering a unique workplace that values passion, professionalism, and high standards.

Role & Responsibilities

• Execute exceptional retail performance to ensure sales and service, including implementing and reinforcing sales strategies.
• Ensure operational excellence by maintaining quality and quantity of stock and supporting back-of-house operations.
• Foster a collaborative team environment through daily coaching, industry updates, and adherence to Tiffany's cultural values.
• Consistently deliver an elevated in-store luxury experience, addressing customer issues and complaints effectively.
• Cultivate customer relationships to drive loyalty and increase sales through personalized interactions and participation in events.

Qualifications

• Previous experience in retail or luxury retail, or relevant customer-related experience such as luxury hospitality.
• Experience in people management, sales generation, and achieving sales results.
• Flexibility to work in various roles based on business needs, including sales floor and operations.
• Willingness to work non-traditional hours, including evenings, weekends, and holidays.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Proficiency in Microsoft Office Suite, client tracking systems, and POS systems.
• Dynamic team player capable of motivating staff and building local and regional networks.
• Authorization to work in Switzerland.
• Gemological certification relevant to Switzerland (preferred).
• Business proficiency in German and English; additional languages are advantageous.

Skills

Experience

Minimum 3 years of experience in retail or luxury retail, or relevant customer-related experience.

Workplace

Benefits

Tiffany & Co. offers excellent rewards, benefits, and opportunities for training and development.

Culture

Tiffany & Co. fosters a culture of innovation, collaboration, and positivity. Employees are passionate about luxury, sales, and customer service, and the company is dedicated to recognizing and rewarding excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.