Tiffany & Co. Team Manager
- Location
- White PlainsNew YorkUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $93,500–132,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jun 25, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. Team Manager in White Plains, USA — lead luxury retail sales and operations teams to exceed commercial targets and deliver exceptional client experiences.
Role & Responsibilities
- Lead, coach, and support sales and operations team members to orchestrate exceptional client experiences and achieve commercial and profitability targets
- Assume operational oversight of the store in the Director's absence, ensuring seamless service delivery and brand standards
- Develop and execute client relationship strategies to deepen connections and achieve sales targets, product category goals, and key performance indicators
- Manage and motivate the sales team to consistently meet or exceed store commercial targets through coaching, guidance, and performance feedback
- Model and demonstrate the Tiffany Touch in all client interactions, personally managing key relationships and drive new business development
- Provide visible management presence on the sales floor, coaching team members and ensuring Tiffany client experience expectations are consistently delivered
- Attract, hire, and develop top retail talent; continuously train and provide qualitative feedback to improve team engagement and performance
- Optimize hospitality, store amenities, and operational efficiency to create distinctive luxury experiences that differentiate the brand
- Champion operational excellence by identifying efficiencies, implementing best practices, and ensuring strict compliance with internal control procedures
- Act on Net Promoter Score (NPS) performance and client feedback to drive continuous service improvement and cultural change
Qualifications
- Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-facing leadership in hospitality
- Proven track record in sales generation and consistently achieving commercial targets and profitability goals
- Strong demonstrated ability to develop new client opportunities and maintain long-term relationships while building brand recognition and market penetration
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio), client tracking systems, and Point of Sale (POS) systems
- Authorization to work in the United States
Skills
Experience
Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-facing leadership in hospitality. Proven track record in sales generation and consistently achieving commercial targets. Strong ability to develop new client opportunities, maintain relationships, and build brand penetration in market. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. Capability to work across various operational roles based on business needs.
Education
College or university degree preferred.
Workplace
The successful candidate will be located in White Plains, New York, USA, with easy access to New York City.
Compensation
The base compensation for this position ranges from USD 93,500 to USD 132,000 per annum.
Benefits
Eligible for bonus and sales incentives.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Sales Floor Manager», «Retail Operations Manager», «Senior Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.