Tiffany & Co. Team Manager
- Location
- VancouverBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $90,000–126,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 7, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks an experienced Team Manager in Vancouver to lead sales, operations, and client experience teams. CAD $90K–$126K annually.
Role & Responsibilities
- Lead and mentor sales, operations, and security teams to achieve and exceed store sales targets and key performance indicators
- Assume store oversight in the absence of the Director and serve as Guest Experience Manager
- Manage client relationships personally and demonstrate active sales leadership on the sales floor
- Drive client development activities and cultivate both new and existing client relationships
- Execute all interactions with a client-centric approach and deliver exceptional Tiffany Touch moments
- Lead, model, and coach the team based on client feedback to elevate the Tiffany Experience Index (TEI)
- Provide management presence on the sales floor to ensure Tiffany client experience expectations are met consistently
- Optimize hospitality and store amenities to create unique and memorable experiences
- Attract, hire, and retain top talent through effective recruitment and pipeline building
- Train, coach, and provide qualitative feedback to team members using reward, recognition, and performance management
- Set and communicate clear, challenging goals aligned with strategic priorities and key results
- Leverage training and development offerings to support team growth and performance
- Champion operational efficiency and identify opportunities for continuous improvement
- Manage back-of-house operations and ensure consistency with established procedures
- Ensure compliance with all internal control procedures
Qualifications
- Minimum 3 years of retail or luxury retail store management experience
- Proven track record in sales generation and achievement of sales targets
- Demonstrated ability to develop new opportunities and maintain client relationships
- Flexibility to work non-traditional hours including days, nights, weekends, and holidays
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio)
- Experience with client tracking systems and Point of Sales (POS) systems
- Flexibility to work in various roles based on business needs
Skills
Experience
Minimum 3 years of retail or luxury retail store management experience, or relevant customer-facing experience demonstrating proven success in sales generation and client relationship management.
Education
College or university degree preferred; Gemological Institute of America (GIA) certification or coursework in gemology is preferred.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Compensation
The base compensation for this position ranges from CAD 90,000 to CAD 126,000 per annum.
Benefits
Eligible for performance bonus and sales incentives.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Manager», «Sales Team Lead», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.