Tiffany & Co. Team Manager
Join Tiffany & Co. in Toronto as a Team Manager. Lead and develop teams to exceed sales targets and enhance the client experience in the luxury retail environment.
Overview
Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the LVMH Group, a global leader in high-quality products. As an employer, Tiffany & Co. is renowned for its commitment to excellence, innovation, and the cultivation of a diverse and inclusive workplace. The brand offers a dynamic environment where creativity and passion are highly valued.
Role & Responsibilities
- Lead and develop sales, operations, and security teams to meet and exceed sales targets.
- Assume oversight of the store in the absence of the Director.
- Mentor team members and act as a Guest Experience Manager to ensure exceptional client service.
- Manage and motivate the team to achieve or exceed store sales targets.
- Drive client development activities to cultivate new and existing client relationships.
- Provide management presence on the sales floor, coaching the team to deliver the Tiffany client experience.
- Optimize hospitality and store amenities to create unique client experiences.
- Attract, hire, and retain top talent to foster a high-performance climate.
- Continuously train and coach team members, providing qualitative feedback and recognition.
- Ensure exceptional operational support to drive sales and service.
- Manage back-of-house operations and ensure compliance with operational procedures.
Qualifications
- Minimum of 3 years of retail or luxury retail store management experience.
- Proven track record in sales generation and achieving sales results.
- Flexibility to work non-traditional hours, including nights, weekends, and holidays.
- Proficiency with Microsoft Office and client tracking systems.
- Ability to work in various roles based on business needs.
Skills
Experience
Minimum of 5 years in a relevant role, with a focus on retail or luxury retail management.
Education
A college/university degree is preferred. Graduate gemologist degree or GIA coursework is advantageous.
Workplace
This position is based in Toronto, Ontario, Canada. Cerulean lists 64 open roles in Toronto, including 1 posted recently. The broader Ontario area accounts for 79 active listings on Cerulean, 3 of which are new. In Canada as a whole, Cerulean currently features 210 open positions, with 5 posted this week.
Benefits
Tiffany & Co. offers a supportive workplace that values individual differences and provides accommodations for applicants with disabilities throughout the hiring process.
Culture
Tiffany & Co. fosters a culture of inclusivity and respect, encouraging creativity and passion within its workforce. The company is committed to providing a supportive environment where individual differences are recognized and appreciated.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.