Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Support the Store Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed commercial targets and elevate the Tiffany store experience; oversee the store in the Director’s absence.
• Coach, guide, and support store sales and operations to orchestrate the client experience and achieve commercial and profitability targets.
• Partner with the Store Director and lead collaboratively to foster service excellence and extraordinary client experiences.
• Model the LVMH Values by cultivating an entrepreneurial spirit, creativity, innovation, and excellence, recognizing that people make the difference.
• Deepen client relationships to achieve or exceed sales targets, product-category targets, and relevant KPIs.
• Manage and motivate the team to meet or exceed store commercial targets.
• Drive client development activities to cultivate new and existing clients; personally manage client relationships and deliver Tiffany Touch moments to clients and team members.
• Drive business through key product pillars and KPIs.
• Model client-centric service, using client feedback to coach the team and elevate the Tiffany Experience.
• Maintain a management presence on the sales floor, coaching the team and ensuring Tiffany client-experience expectations are consistently delivered.
• Optimize hospitality and store amenities to create unique experiences; act on NPS performance and client feedback to improve customer service.
• Attract, hire, and retain talent to build a high-performance culture.
• Continuously train, coach, and provide qualitative feedback; use reward and recognition and performance-management processes to strengthen engagement and performance.
• Prioritize diversity, cultivate inclusive environments, foster growth, and encourage an entrepreneurial spirit.
• Set and communicate clear, challenging goals aligned with Strategic Priorities and Key Results; use training and development offerings to support growth and drive performance.
• Champion operational efficiency and effectiveness, challenging standards in pursuit of continuous improvement.
• Provide exceptional operational support to drive sales and service.
• Manage an efficient back of house, ensure consistency with established procedures, and identify and implement efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Qualifications

• At least 3 years of retail or luxury retail store-management experience, or relevant customer-related experience such as hospitality.
• A proven track record in sales generation and managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client-tracking systems, and point-of-sale (POS) systems.
• Flexibility to work in different roles according to business needs, including on the sales floor and in operations.
• Authorization to work in the United States or the country where the position is based.

Skills

Experience

At least 3 years of retail or luxury retail store-management experience, or relevant customer-related experience such as hospitality.

Education

A college or university degree is desired.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.