Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Coach, guide, and support sales and operations teams to orchestrate an exceptional client experience while meeting or exceeding commercial and profitability targets
• Partner with the Store Director to build a climate of service excellence, demonstrating decisive and collaborative leadership grounded in LVMH values
• Develop and manage client relationships personally, implementing strategic client development activities to deepen connections and cultivate new business
• Lead the sales floor with consistent management presence, modeling Tiffany service standards and coaching team members on client experience delivery
• Drive sales performance across key product pillars and KPIs while managing team motivation to achieve store commercial targets
• Attract, hire, train, and retain top talent; provide qualitative feedback and leverage performance management to improve engagement and team performance
• Prioritize diversity and inclusion, foster entrepreneurial spirit among staff, and utilize training and development offerings to support career growth
• Ensure operational efficiency, manage back-of-house consistency with established procedures, and maintain compliance with internal control protocols
• Act on NPS performance and client feedback to continuously improve service delivery and elevate the overall Tiffany experience
• Optimize store hospitality and amenities to create memorable, distinctive client experiences

Qualifications

• Minimum 3–5 years of retail or luxury retail store management experience, or equivalent customer-facing role in hospitality
• Proven track record in sales generation and achieving commercial results
• Demonstrated ability to develop new business opportunities and cultivate lasting client relationships
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), client tracking systems, and Point of Sales (POS) platforms
• Authorization to work in the United States

Skills

Experience

Minimum 3–5 years of retail or luxury retail store management experience, or equivalent customer-related experience in hospitality. Proven success in driving sales generation, managing commercial results, and building lasting client relationships. Demonstrated ability to develop team members and foster high-performance cultures.

Education

College or university degree preferred but not required.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.