Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Support the Store Manager in leading, developing and supporting sales, operations and security team members to meet or exceed commercial targets and elevate the store experience.
• Oversee the store when the Store Manager is absent.
• Coach, guide and support store sales and/or operations to deliver a client experience that meets or exceeds commercial and profitability targets.
• Lead collaboratively and decisively, build a culture of service excellence, deliver exceptional client experiences and partner with the Store Director.
• Embody the LVMH Values by cultivating an entrepreneurial spirit, creativity, innovation and excellence, recognizing the contribution of people.
• Manage and motivate the team to achieve or exceed store commercial targets.
• Strengthen client relationships to achieve or exceed sales targets, product category targets and relevant KPIs.
• Drive individual team members’ client-development activities to cultivate new and existing clients.
• Deliver Tiffany Touch moments to team members and clients, demonstrating passion and personally managing client relationships.
• Drive business through key product pillars and KPIs.
• Lead, model and coach based on client feedback to elevate the Tiffany Experience.
• Maintain a management presence on the sales floor, coach the team and ensure Tiffany client-experience expectations are consistently delivered.
• Optimize hospitality and store amenities to create distinctive experiences.
• Act on NPS performance and client feedback to improve customer service.
• Continuously train, coach and provide qualitative feedback, using reward and recognition and performance-management processes to improve team engagement and performance.
• Prioritize diversity, cultivate an inclusive environment and foster growth.
• Encourage an entrepreneurial spirit.
• Set and communicate clear, challenging goals aligned with Strategic Priorities and Key Results.
• Use training and development offerings to support growth and development and drive performance.
• Provide exceptional operational support to drive sales and service.
• Manage an efficient back of house, ensure consistency with established operational procedures, and identify and implement efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Qualifications

• At least 5 years of sales management experience in retail or luxury retail.
• A proven track record in generating sales and managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including nights, weekends and holidays.
• Proficiency with Microsoft Office software, including Word, Excel and Outlook, and a Point of Sales (POS) system.
• Strong oral and written communication skills.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Ability to inspire trust, integrity, fairness and professionalism with clients and staff.
• Flexibility to work in different roles according to business needs, including on the sales floor and in operations.
• Previous experience in a luxury retail environment is preferred.
• A university degree is preferred.
• Additional language skills are preferred; Arabic is preferred.

Skills

Experience

At least 5 years of sales management experience in retail or luxury retail.

Education

A university degree is preferred.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.