Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Coach, guide, and support sales and operations teams to orchestrate client experiences and achieve commercial and profitability targets
• Lead and motivate team members to meet or exceed store sales targets, product category targets, and key performance indicators
• Manage client relationships personally and drive client development activities to cultivate new and existing clientele
• Provide management presence on the sales floor, modeling and coaching based on client feedback to elevate the Tiffany Experience
• Optimize hospitality and store amenities to create distinctive experiences and act on NPS performance and client feedback
• Attract, hire, and retain top talent; train, coach, and provide qualitative feedback using reward, recognition, and performance management processes
• Prioritize diversity, foster inclusive environments, and encourage entrepreneurial spirit among team members
• Champion operational efficiency and effectiveness; manage back-of-house operations and ensure compliance with internal control procedures
• Ensure exceptional operational support to drive sales and service; identify and execute efficiencies and best practices

Qualifications

• Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-related experience in hospitality
• Proven track record in sales generation and achieving commercial results
• Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration
• Proficiency with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint)
• Experience with client tracking systems and Point of Sales (POS) systems
• Authorization to work in the United States

Skills

Experience

Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-focused roles in hospitality. Candidates must demonstrate a proven track record of sales generation, commercial target achievement, and the ability to develop new business opportunities while nurturing existing client relationships. Flexibility to work non-traditional hours including evenings, weekends, and holidays is required, as is the willingness to perform various roles based on business needs.

Education

A college or university degree is desirable but not required.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.