- Location
- Palo Alto California USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $110,500–156,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 13, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is seeking a permanent Team Manager in Palo Alto, California, to support the Store Director and lead sales, service, talent, security, and store operations. The role requires at least 3 years of relevant retail management or customer-related experience; the hiring range is $110,500–$156,000, depending on relevant skills and experience.
Role & Responsibilities
- Support the Store Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed commercial targets and elevate the store experience.
- Oversee the store when the Store Director is absent.
- Coach, guide, and support store sales and operations to deliver a strong client experience and meet or exceed commercial and profitability targets.
- Partner with the Store Director and lead collaboratively to foster service excellence and extraordinary client experiences.
- Deepen client relationships to achieve or exceed sales targets, product-category targets, and relevant KPIs.
- Manage and motivate the team to achieve or exceed store commercial targets.
- Lead client-development activities to cultivate new and existing clients.
- Deliver Tiffany Touch moments to team members and clients, personally managing client relationships.
- Drive business through key product pillars and KPIs.
- Lead and coach based on client feedback to elevate the Tiffany Experience; maintain a management presence on the sales floor and ensure client-experience expectations are consistently met.
- Optimize hospitality and store amenities to create unique experiences, and act on NPS performance and client feedback to improve service.
- Attract, hire, and retain talent to foster a high-performance climate.
- Train, coach, and provide qualitative feedback; use reward and recognition and performance management processes to improve engagement and performance.
- Prioritize diversity, cultivate inclusive environments, foster growth, and encourage an entrepreneurial spirit.
- Set and communicate clear, challenging goals aligned with strategic priorities and key results; use training and development offerings to support growth and performance.
- Champion operational efficiency and effectiveness, challenge standards, and pursue continuous improvement.
- Provide operational support that drives sales and service; manage an efficient back of house, ensure consistency with established procedures, identify and implement efficiencies and best practices, and ensure compliance with internal controls.
Qualifications
- Minimum of 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality.
- Proven record of generating sales and managing the achievement of commercial results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to develop new opportunities and maintain client relationships while strengthening brand recognition and market penetration.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client-tracking systems, and point-of-sale (POS) systems.
- Flexibility to work in different roles according to business needs, including sales floor and operations roles.
- Authorization to work in the United States or the country where the position is based.
- A college or university degree is desired.
Skills
Experience
Minimum 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality; the role also requires a minimum 5 years of experience.
Education
A college or university degree is desired.
Workplace
This position is based in Palo Alto, California, USA, within easy reach of San Francisco.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position ranges from USD 110,500 to USD 156,000 per annum.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.