Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Support the Director in leading, developing and supporting sales, operations and security team members to meet or exceed sales targets and elevate the store experience.
• Oversee the store when the Director is absent.
• Build relationships with internal and external clients and provide mentorship, coaching and guest-experience leadership.
• Deepen client relationships to achieve or exceed sales targets, product category targets and relevant KPIs.
• Manage and motivate the team to achieve or exceed store sales targets.
• Drive individual team members’ client-development activities to cultivate new and existing clients.
• Lead sales on the floor and manage client relationships personally.
• Drive business through key product pillars and KPIs.
• Model and coach client-centric service based on client feedback, elevating the Tiffany Experience Index (TEI).
• Maintain a management presence on the sales floor, coach the team and ensure Tiffany client-experience standards are consistently delivered.
• Optimize hospitality and store amenities to create distinctive experiences.
• Act on TEI performance and client feedback to improve customer service.
• Attract, hire and retain top talent to foster high performance.
• Train and coach continuously, provide qualitative feedback, and use reward, recognition and performance-management processes to improve engagement and performance.
• Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.
• Set and communicate clear, challenging goals aligned with Strategic Priorities and Key Results.
• Use training and development offerings to support growth and improve performance.
• Champion operational efficiency and effectiveness and pursue continuous improvement.
• Ensure exceptional operational support for sales and service.
• Manage efficient back-of-house operations, follow established procedures, and identify and implement efficiencies and best practices.
• Ensure compliance with internal control procedures.

Qualifications

• At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality; 5 years minimum experience.
• Proven track record in sales generation and managing sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems and point-of-sale (POS) systems.
• Flexibility to work in different roles according to business needs, including on the sales floor and in operations.
• Authorization to work in the United States or the country where the position is based.

Skills

Experience

Minimum 5 years

Education

A college or university degree is preferred. A graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.