Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Coach, guide and support sales and operations teams to orchestrate exceptional client experiences and meet or exceed commercial and profitability targets
• Lead with a collaborative, decisive approach to build a climate of service excellence and deliver extraordinary client experiences in partnership with the Store Director
• Deepen client relationships and manage personal client portfolios to achieve or exceed sales targets, product category targets, and relevant KPIs
• Manage and motivate the team to consistently achieve or exceed store commercial targets while driving client development activities
• Execute all activities with a client-centric approach, demonstrating the Tiffany Touch at every touchpoint and acting on NPS performance and client feedback
• Provide management presence on the sales floor, coaching team members and ensuring Tiffany client experience expectations are consistently delivered
• Attract, hire, and retain top talent while continuously training, coaching, and providing qualitative feedback using reward, recognition, and performance management processes
• Champion operational efficiency and effectiveness, ensuring exceptional operational support, managing back-of-house procedures, and ensuring compliance with all internal control procedures
• Assume oversight of the store during the Director's absence

Qualifications

• Minimum 3 years of retail or luxury retail store management experience, or relevant customer-related experience (such as hospitality)
• Proven track record in sales generation and management of commercial results achievement
• Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration
• Proficiency with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint), client tracking systems, and Point of Sales (POS) systems
• Authorization to work in the United States

Skills

Experience

Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-related experience in hospitality. Proven track record of driving sales generation, managing commercial results, and developing client relationships within a luxury or premium retail environment. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays, and ability to assume various roles based on business needs.

Education

College or university degree is desired but not required.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.