Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Manage and motivate the sales team to consistently achieve or exceed store sales targets and relevant KPIs
• Drive client development activities and demonstrate sales leadership through active floor presence and personal client relationship management
• Lead, model, and coach based on client feedback to elevate the Tiffany Experience Index and deliver brand-defining client moments
• Provide management presence on the sales floor, ensuring Tiffany service expectations are delivered consistently at all touchpoints
• Attract, hire, and retain top talent through continuous training, coaching, and qualitative feedback utilizing reward and recognition programs
• Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent
• Set and communicate clear, challenging goals aligned to strategic priorities and key results
• Ensure exceptional operational support and efficiency, managing back-of-house operations and compliance with internal control procedures
• Optimize hospitality and store amenities to create unique client experiences
• Take action on performance metrics and client feedback to continuously improve customer service delivery

Qualifications

• Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-facing experience in hospitality
• Proven track record in sales generation and managing achievement of sales results
• Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition
• Proficiency with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint), client tracking systems, and Point of Sales (POS) systems
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
• Flexibility to work in various roles based on business needs, including sales floor and operations
• Valid authorization to work in the United States

Skills

Experience

Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-facing experience in hospitality environments such as fine dining or upscale hotels.

Education

College or university degree preferred; Gemological Institute of America (GIA) certification or coursework is a plus.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.