Tiffany & Co. Team Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 8, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. Team Manager position in Miami. Lead sales, operations, and client experience for luxury jewelry retail. Full-time role with 3+ years retail management required.
Role & Responsibilities
- Coach, guide, and support sales and operations teams to orchestrate superior client experiences and exceed commercial and profitability targets
- Build and model a climate of service excellence, delivering extraordinary client experiences in alignment with Tiffany & Co. brand standards
- Embody LVMH Values by cultivating entrepreneurial spirit, driving creativity and innovation, and delivering excellence in all activities
- Manage and motivate the team to consistently achieve or exceed store commercial targets, product category targets, and key performance indicators
- Drive client development activities among individual team members to cultivate new and existing client relationships
- Demonstrate and deliver Tiffany Touch moments to both team members and clients, personally managing key client relationships
- Lead, model, and coach based on client feedback and net promoter score (NPS) performance to continuously elevate the Tiffany Experience
- Provide consistent management presence on the sales floor, coaching team members and ensuring Tiffany client experience expectations are always delivered
- Optimize hospitality and store amenities to create unique and memorable client experiences
- Attract, hire, and retain top talent through continuous training, qualitative feedback, reward and recognition programs, and performance management processes
- Prioritize diversity, cultivate inclusive environments, and foster individual and team growth and entrepreneurial spirit
- Set and communicate clear, challenging goals aligned to strategic priorities and key results
- Leverage training and development offerings to support team growth, development, and performance improvement
- Ensure exceptional operational support to drive both sales and service execution
- Manage efficient back-of-house operations, identify efficiencies, execute best practices, and ensure consistency with established operational procedures
- Ensure full compliance with all internal control procedures and store security protocols
- Assume store leadership responsibilities in the Director's absence
Qualifications
- Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-facing experience in hospitality
- Proven track record in sales generation and achieving commercial results in a retail environment
- Demonstrated ability to develop new client opportunities and maintain existing relationships while ensuring brand recognition and market penetration
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Visio, client tracking systems, and Point of Sales (POS) systems
- Flexibility to work non-traditional hours including days, nights, weekends, and holidays
- Flexibility to work across various roles based on business needs (sales floor, operations, etc.)
- Authorization to work in the United States
Skills
Experience
Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-facing experience in a hospitality or luxury service environment. Proven track record of sales generation and commercial results achievement.
Education
College or university degree is desired but not required.
Workplace
This position is based in Miami, Florida, USA.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Manager», «Retail Operations Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.