Tiffany & Co. Team Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 8, 2026
About Tiffany & Co.
Tiffany & Co. is an international maison renowned for high-quality jewelry and exceptional client service. Now part of the LVMH group, the brand combines American heritage with global luxury retail standards and places strong emphasis on craftsmanship, clienteling and elevated in-store hospitality.
Tiffany & Co. in Mexico City seeks a Team Manager to lead boutique sales, service and operations and elevate the client experience.
Role & Responsibilities
- Lead daily store operations and assume full store management in the director’s absence, ensuring consistent execution of brand standards.
- Drive sales performance by developing customer relationships, coaching the team on client development activities and meeting category and KPI targets.
- Model and train the team to deliver an exemplary Tiffany client experience at every touchpoint; act as a coach, mentor and Customer Experience Manager.
- Provide visible managerial presence on the sales floor to manage service delivery, TEI performance and take corrective action from customer feedback.
- Recruit, onboard and retain high-calibre retail talent; deliver continuous coaching, performance feedback, recognition and career development.
- Oversee back-of-house operations, enforce internal controls and processes, identify operational efficiencies and implement best practices to support sales and service.
Qualifications
- Minimum 3 years of experience in luxury store management or relevant client-facing hospitality roles; 5+ years preferred.
- Proven track record of generating sales and managing achievement of commercial targets and KPIs.
- Demonstrable ability to develop new business opportunities and maintain long-term client relationships while protecting brand integrity.
- Flexible availability to work retail hours and perform varied roles across sales, operations and store needs.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio), CRM tools and point-of-sale (POS) systems.
Skills
Experience
At least 3 years of management experience in luxury retail or client-facing hospitality is required; 5+ years preferred, with a proven history of driving sales and leading teams to meet business KPIs.
Education
University degree preferred; gemology qualification is an advantage.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Culture
Tiffany & Co. fosters a service-centric culture rooted in heritage, refined craftsmanship and elevated client experiences. As part of the LVMH group, the workplace values professional development, rigorous brand standards and a collaborative environment where people-focused leadership is rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Manager», «Assistant Store Manager», «Client Experience Manager», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.