Tiffany & Co. Team Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Apr 2, 2026
About Tiffany & Co.
Tiffany & Co. is an iconic American jeweller renowned for craftsmanship, signature design language and elevated client experiences. Now operating within the LVMH group, Tiffany blends maison heritage with global luxury retail expertise and an emphasis on premium client relationships and store-level excellence.
Tiffany & Co. seeks a Team Manager in London (Heathrow) to lead a boutique team, drive sales and elevate client experiences.
Role & Responsibilities
- Lead and inspire the store team to achieve sales, client experience and operational KPIs through active coaching and on-floor leadership.
- Own client development and clienteling strategies; ensure Client Advisors build and execute personalised acquisition and retention plans.
- Manage store operations including key-holder responsibilities, opening/closing procedures, workforce planning and compliance with company policies.
- Drive talent recruitment, development and retention; create an inclusive team culture focused on performance and professional growth.
- Analyse market and competitor activity, propose solutions and collaborate with headquarters to test and roll out new tools, systems and processes.
Qualifications
- Minimum 5 years of progressive retail sales management experience, preferably in a luxury, omnichannel environment.
- Proven track record of delivering commercial results and achieving sales KPIs through clienteling and team leadership.
- Demonstrated capability in recruitment, talent development, coaching and employee retention.
- Flexible availability to work non-standard hours, including nights, weekends and holidays.
- Degree-level education preferred; jewellery or watch category expertise is a plus.
Skills
Experience
Minimum of 5 years of sales management experience within an omnichannel luxury retail environment, with demonstrable success in achieving commercial targets, developing clienteling strategies and leading store teams.
Education
College or university degree preferred.
Workplace
The successful candidate will be located in London, England, UK.
Benefits
Comprehensive benefits including adoption and surrogacy assistance, parental leave, medical, dental and eyecare, pension plan, paid time off, and wellbeing programmes supporting mental, emotional and financial health.
Culture
Tiffany & Co. emphasises craftsmanship, joyful client experiences and an elevated retail theatre. The maison invests in talent development and fosters an inclusive culture where diverse perspectives are valued; as part of LVMH, it combines maison heritage with global luxury retail standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Store Team Manager», «Boutique Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.