Tiffany & Co. Team Manager

Location
Employment Full-Time
Seniority Manager
Department Retail & Boutique Operations
Industry High Jewelry
Posted ✦ Today
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Tiffany & Co. seeks a Team Manager in London (Heathrow) to lead a boutique team, drive sales and elevate client experiences.

Overview

Tiffany & Co. is an iconic American jeweller renowned for craftsmanship, signature design language and elevated client experiences. Now operating within the LVMH group, Tiffany blends maison heritage with global luxury retail expertise and an emphasis on premium client relationships and store-level excellence.

Role & Responsibilities

  • Lead and inspire the store team to achieve sales, client experience and operational KPIs through active coaching and on-floor leadership.
  • Own client development and clienteling strategies; ensure Client Advisors build and execute personalised acquisition and retention plans.
  • Manage store operations including key-holder responsibilities, opening/closing procedures, workforce planning and compliance with company policies.
  • Drive talent recruitment, development and retention; create an inclusive team culture focused on performance and professional growth.
  • Analyse market and competitor activity, propose solutions and collaborate with headquarters to test and roll out new tools, systems and processes.

Qualifications

  • Minimum 5 years of progressive retail sales management experience, preferably in a luxury, omnichannel environment.
  • Proven track record of delivering commercial results and achieving sales KPIs through clienteling and team leadership.
  • Demonstrated capability in recruitment, talent development, coaching and employee retention.
  • Flexible availability to work non-standard hours, including nights, weekends and holidays.
  • Degree-level education preferred; jewellery or watch category expertise is a plus.

Skills

Clienteling and CRM-driven sales Omnichannel retail operations KPI management and sales forecasting Workforce planning and store rostering Coaching, talent development and performance management Brand storytelling and luxury client service Store opening/closing and key-holder responsibilities

Experience

Minimum of 5 years of sales management experience within an omnichannel luxury retail environment, with demonstrable success in achieving commercial targets, developing clienteling strategies and leading store teams.

Education

College or university degree preferred.

Workplace

The successful candidate will be located in London, England, UK. 463 luxury roles are listed in London on Cerulean, 12 posted in the last 48 hours. Across the England region, Cerulean lists 583 open positions — 14 listed in the past two days. Cerulean currently advertises 621 open roles in UK, including 18 added in the last 48 hours.

Benefits

Comprehensive benefits including adoption and surrogacy assistance, parental leave, medical, dental and eyecare, pension plan, paid time off, and wellbeing programmes supporting mental, emotional and financial health.

Culture

Tiffany & Co. emphasises craftsmanship, joyful client experiences and an elevated retail theatre. The maison invests in talent development and fosters an inclusive culture where diverse perspectives are valued; as part of LVMH, it combines maison heritage with global luxury retail standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.