Tiffany & Co. Team Manager
Tiffany & Co. seeks a Team Manager in London to lead sales teams at Selfridges, driving KPIs and exceptional client experiences.
Overview
Tiffany & Co. is an iconic luxury jeweller renowned for its craftsmanship, design pedigree and commitment to exceptional client experiences. As part of LVMH's Watches & Jewellery group, the brand blends American heritage with global luxury retail operations and offers career opportunities across boutique, regional and corporate functions.
Role & Responsibilities
- Lead the store team to achieve commercial KPIs, including sales targets and client experience metrics, by driving accountability and performance.
- Coach on the sales floor and develop team members through regular feedback, training and performance reviews to foster professional growth and retention.
- Develop and execute client development strategies with Client Advisors, ensuring robust clienteling and long‑term relationship building.
- Oversee operational excellence: workforce planning, store opening/closing procedures (key‑holder duties) and compliance with Tiffany & LVMH policies.
- Translate market and competitive insights into local actions, cultivating community networks to enhance the client experience and drive traffic.
- Act as a change champion by proposing solutions, supporting adoption of new tools/systems and collaborating with Store Leadership on roll‑outs.
- Collaborate with headquarters and cross‑functional teams to share feedback, participate in pilots and ensure consistent implementation of initiatives.
- Foster an inclusive, optimistic team culture focused on engagement, resilience, innovation and celebration of achievement.
- Maintain flexibility to work non‑traditional retail hours including evenings, weekends and public holidays.
Qualifications
- Minimum of 3 years' sales management experience in a retail environment.
- Proven track record of leadership in an omnichannel luxury context with demonstrable commercial results.
- Demonstrated capability in recruitment, talent development and retention with strong interpersonal and motivational skills.
- Organised and experienced in driving change through KPIs and new tools or processes.
- Passion for luxury retail; jewellery or watch expertise is an advantage.
- Flexibility to work varied retail hours.
- Preferred: college or university degree.
Skills
Experience
Minimum three years of sales management experience, ideally within an omnichannel luxury retail environment with a proven record of achieving commercial targets and developing client relationships.
Education
Preferred: college/university degree.
Workplace
The successful candidate will be located in London, England, UK. 464 luxury roles are listed in London on Cerulean, 36 posted in the last 48 hours. Across the England region, Cerulean lists 583 open positions — 46 listed in the past two days. Cerulean currently advertises 618 open roles in UK, including 47 added in the last 48 hours.
Benefits
Adoption and surrogacy assistance; parental leave; medical, dental and eyecare coverage; pension plans; paid time off; programmes supporting mental, emotional, physical and financial well‑being; competitive pay.
Culture
Tiffany & Co. cultivates a culture of joy, craftsmanship and elevated client service, rooted in a deep commitment to diversity, equity and inclusion. Employees are encouraged to collaborate, innovate and prioritise wellbeing within a supportive, high‑performance luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.