Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Support the Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed commercial targets and elevate the store experience.
• Oversee the store when the Director is absent.
• Coach, guide, and support store sales and/or operations to deliver the client experience and achieve or exceed commercial and profitability targets.
• Partner with the Store Director and lead collaboratively to foster service excellence and extraordinary client experiences.
• Build client relationships to achieve or exceed sales targets, product category targets, and relevant KPIs.
• Manage and motivate the team to meet or exceed store commercial targets.
• Drive client development activities to cultivate new and existing clients.
• Build client relationships personally and deliver Tiffany Touch moments to team members and clients.
• Drive business through key product pillars and KPIs.
• Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
• Maintain a management presence on the sales floor, coach the team, and ensure Tiffany client experience expectations are consistently met.
• Optimize hospitality and store amenities to create distinctive experiences.
• Act on NPS performance and client feedback to improve customer service.
• Attract, hire, and retain talent to foster a high-performance environment.
• Train, coach, and provide qualitative feedback; use reward and recognition and performance management processes to improve engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Encourage an entrepreneurial spirit.
• Set and communicate clear, challenging goals aligned with Strategic Priorities and Key Results.
• Use training and development offerings to support growth and development and drive performance.
• Champion operational efficiency and effectiveness and pursue continuous improvement.
• Ensure operational support that drives sales and service.
• Manage efficient back-of-house operations, maintain consistency with established procedures, and identify and implement efficiencies and best practices.
• Ensure compliance with internal control procedures.

Qualifications

• At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality.
• Proven track record in sales generation and managing commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to develop new opportunities and maintain client relationships while supporting brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and point-of-sale (POS) systems.
• Flexibility to work in different roles according to business needs, including sales floor and operations roles.
• Authorization to work in the United States or the country where the position is based.
• A college or university degree is desired.

Skills

Experience

At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality; the role’s experience field also states a minimum of 5 years.

Education

A college or university degree is desired.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.