Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead, develop, and support sales, operations, and security team members to meet or exceed sales targets and deliver the Tiffany experience
• Manage and motivate the team to consistently achieve or exceed store sales targets and drive business through key product pillars
• Demonstrate sales leadership by actively engaging on the sales floor and managing client relationships personally
• Provide management presence on the sales floor, coaching team members and ensuring Tiffany client experience expectations are consistently delivered
• Attract, hire, and retain top talent through continuous training, coaching, and qualitative feedback
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
• Set and communicate clear, challenging goals aligned with strategic priorities and key results
• Ensure exceptional operational support to drive sales and service through efficient back-of-house management
• Ensure compliance with all internal control procedures and operational standards
• Act as Guest Experience Manager, taking action on client feedback to continuously improve client service
• Optimize hospitality and store amenities to create unique, memorable experiences

Qualifications

• Minimum 5 years of retail or luxury retail store management experience, or relevant client-facing experience such as hospitality
• Proven track record in sales generation and managing the achievement of sales results
• Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration
• Fluency in Turkish and English; additional languages are highly valued
• Flexibility to work in various roles based on business needs, including sales floor and operations
• College or university degree preferred
• Graduate gemologist degree or Gemological Institute of America (GIA) coursework preferred

Skills

Experience

Minimum 5 years of retail or luxury retail store management experience, or equivalent client-facing experience in hospitality or related fields. Proven success in driving sales results, developing client opportunities, and leading high-performing teams.

Education

College or university degree preferred. Graduate gemologist degree or Gemological Institute of America (GIA) coursework is preferred.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.