Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead and motivate the sales team to achieve or exceed store sales targets and product category KPIs
• Manage client relationships personally and coach team members on client development activities
• Model and deliver the Tiffany Touch at every client touchpoint, ensuring brand experience expectations are consistently met
• Provide management presence on the sales floor, coaching the team and responding to client feedback
• Optimize store amenities and hospitality to create distinctive luxury experiences
• Attract, recruit, and retain top-performing sales and operations talent through continuous training and engagement
• Set clear, challenging goals aligned with strategic priorities and provide qualitative feedback using reward, recognition, and performance management
• Champion operational efficiency and ensure compliance with internal control procedures
• Manage back-of-house operations and identify efficiencies and best practices
• Assume full store oversight when the Store Manager is absent

Qualifications

• Minimum 5 years of retail or luxury retail store management experience, or equivalent client-facing hospitality experience
• Proven track record in sales generation and achieving sales results
• Demonstrated ability to develop new business opportunities and maintain client relationships while building brand recognition
• Flexibility to work across multiple store roles based on business needs
• Italian and English fluency required; third language preferred
• Ability to work various shifts including evenings and weekends

Skills

Experience

Minimum 5 years of retail or luxury retail store management, or equivalent client-facing experience in hospitality or premium service environments.

Education

College or university degree preferred. Graduate gemologist degree or Gemological Institute of America (GIA) coursework is preferred.

Workplace

Compensation

The base compensation for this position is EUR 40,000 per annum.

Benefits

Legal benefits applicable under Italian law; additional benefits provided in accordance with company policies. Eligible for performance-based bonuses. Subject to CCNLTerziario, Distribuzione e Servizi collective bargaining agreement.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.