The Team Manager supports the Store Director in leading sales, operations and security teams, overseeing the store in the Director’s absence and driving sales, client experience, talent development and operational excellence. The role is permanent and requires flexibility to work days, nights, weekends and holidays.
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Role & Responsibilities
- Support the Store Director in leading, developing and supporting sales, operations and security team members to meet or exceed sales targets and elevate the store experience; oversee the store in the Director’s absence.
- Coach and support store sales and operations to deliver the client experience and achieve commercial and profitability targets.
- Lead collaboratively with the Store Director, building a service-excellence culture and guiding the team to deliver exceptional client experiences.
- Manage and motivate the team to achieve or exceed store sales targets, product-category targets and relevant KPIs.
- Drive client development among team members, cultivating new and existing client relationships; personally manage client relationships and lead actively on the sales floor.
- Drive business through key product pillars and KPIs.
- Use client feedback to coach the team and improve the Tiffany Experience Index (TEI); maintain a visible management presence on the sales floor and ensure Tiffany client-experience standards are consistently delivered.
- Optimize hospitality and store amenities to create distinctive client experiences; act on Net Promoter Score (NPS) results and client feedback to improve service.
- Attract, hire and retain talent, fostering a high-performance culture.
- Train, coach and provide qualitative feedback; use reward and recognition and performance-management processes to improve engagement and performance.
- Prioritize diversity, foster inclusion and support team growth; encourage an entrepreneurial spirit.
- Set and communicate clear, challenging goals aligned with Strategic Priorities and Key Results; use training and development offerings to support growth and performance.
- Champion operational efficiency and continuous improvement; ensure operational support for sales and service.
- Manage efficient back-of-house operations, maintain consistency with established procedures, identify and implement efficiencies and best practices, and ensure compliance with internal controls.
- Model and champion the stated values: creativity and innovation, excellence, entrepreneurial spirit, and the belief that people make the difference.
Qualifications
- At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality; 5 years of experience is also stated.
- Proven track record in sales generation and managing sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Ability to develop new opportunities and maintain client relationships while building brand recognition and market penetration.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client-tracking systems and point-of-sale (POS) systems.
- Flexibility to work in different roles according to business needs, including sales-floor and operations roles.
- Authorization to work in the United States or the country where the position is based.
Skills
Experience
At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality; 5 years of experience is also stated.
Education
A college or university degree is preferred. A graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Workplace
The successful candidate will be located in Dallas, Texas, USA.
Explore jobs in Texas or in the USA.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.