- Address
- Amagertorv, 8, 1160 Copenhagen View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Team Manager to lead sales, client experience and operational excellence, coach and develop the team, and strengthen client relationships in its Copenhagen store. This is a permanent position.
Role & Responsibilities
- Drive team accountability for delivering exceptional service and achieving store KPIs across sales, client experience and operational excellence.
- Apply an entrepreneurial mindset and strategic vision to sales, client relationships and team development.
- Lead by example and coach the team on the sales floor, supporting professional growth and development.
- Apply market knowledge, competitor insights and community networks to enhance the client experience.
- Support store opening and closing procedures as a key holder, workforce planning, and compliance with Tiffany & Co. and LVMH procedures.
- Create an inclusive, supportive team environment based on the belief that people make the difference.
- Inspire clients and teams through authentic brand storytelling, conveying Tiffany’s craftsmanship legacy, brand commitment and integrity.
- Listen actively, connect with clients and teams through strategic questions, and establish lasting relationships.
- Ensure Client Advisors develop client development strategies and assess their results.
- Demonstrate professionalism and agility by adapting behavior and implementing feedback appropriately.
- Empower the team to reach its potential, demonstrate resilience and celebrate innovation.
- Model a positive, ambitious and collaborative attitude, fostering an inclusive team culture of joy.
- Motivate and guide the team to exceed goals and take on new, challenging assignments strategically.
- Propose solutions to Store Leadership when challenges arise or opportunities emerge, and support team adoption of new tools, systems and ways of working.
- Collaborate with headquarters on testing, sharing feedback and deploying and rolling out new tools.
Qualifications
- Experience in retail, luxury retail or relevant client-facing work, such as hospitality.
- Proven record of achieving sales results and cultivating relationships with a diverse client base.
- Experience as a sales and clienteling professional in an omnichannel luxury environment.
- Experience deploying sales strategies and clienteling initiatives.
- Passion for luxury retail.
- Collaborative team player with strong interpersonal and communication skills.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proficiency with point-of-sale (POS) systems, client tracking systems and Microsoft Outlook/email.
- Authorization to work in Denmark.
- Preferred: college or university degree.
- Preferred: Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.
- Preferred: proficiency in multiple languages.
Skills
Experience
Minimum 3 years
Education
A college or university degree is preferred. A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is also preferred.
Workplace
The successful candidate will be located in Copenhagen, Capital Region of Denmark, Denmark.
Explore jobs in Denmark.
Benefits
Comprehensive benefits, including adoption and surrogacy assistance, parental leave, programs supporting mental, emotional, physical and financial well-being, medical, dental and eyecare, pension plans, and paid time off.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Supervisor», «Sales Team Supervisor», «Client Experience Supervisor», «Retail Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.