Tiffany & Co. Team Manager
- Location
- BostonMassachusettsUSA
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 27, 2026
About %s
Tiffany & Co., a division of LVMH Moët Hennessy Louis Vuitton, is a world-renowned luxury jeweler and designer renowned for its exquisite craftsmanship, iconic designs, and unwavering commitment to excellence. The brand represents the pinnacle of American luxury, celebrated for timeless elegance and the highest standards of quality and service.
Tiffany & Co. Team Manager position in Boston. Lead sales, operations, and guest experience for a luxury jewelry retailer.
Role & Responsibilities
- Lead, develop, and support sales, operations, and security team members to achieve or exceed store sales targets and enhance the Tiffany store experience
- Assume oversight of the store in the absence of the Director, ensuring continuity of operations and service excellence
- Deepen client relationships to achieve sales targets across product categories while managing relevant KPIs
- Manage and motivate the team to consistently meet or exceed store sales targets
- Drive client development activities to cultivate new and existing relationships
- Demonstrate active sales leadership on the sales floor and personally manage key client relationships
- Lead and coach the team based on client feedback to elevate the Tiffany Experience Index (TEI)
- Provide management presence on the sales floor, coaching team members and ensuring Tiffany client experience expectations are met consistently
- Optimize hospitality and store amenities to create distinctive client experiences
- Address TEI performance and client feedback to continuously improve customer service standards
- Attract, hire, and retain top talent to foster a high-performance culture
- Continuously train, coach, and provide qualitative feedback to team members using recognition and performance management processes
- Network and recruit to build a diverse and multilingual talent pipeline
- Set and communicate clear, challenging goals aligned with strategic priorities and key results
- Ensure exceptional operational support to drive sales and service effectiveness
- Manage back-of-house operations efficiently while maintaining consistency with established procedures
- Identify and execute operational efficiencies and best practices
- Ensure compliance with all internal control procedures
Qualifications
- Minimum 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality
- Proven track record in sales generation and managing achievement of sales results
- Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Visio, PowerPoint)
- Experience with client tracking systems and Point of Sale (POS) systems
- Flexibility to work non-traditional hours including days, nights, weekends, and holidays
- Flexibility to work in various roles based on business needs
- Authorization to work in the United States
- College or university degree (preferred)
- Graduate gemologist degree or Gemological Institute of America (GIA) coursework (preferred)
Skills
Experience
Minimum of 3 years of retail or luxury retail store management experience, or equivalent customer-related experience in hospitality or similar client-facing roles. The candidate should demonstrate a proven track record in sales generation, target achievement, and client relationship management within a premium retail or luxury environment.
Education
College or university degree is preferred. Graduate gemologist degree or Gemological Institute of America (GIA) coursework is also preferred.
Workplace
The successful candidate will be located in Boston, Massachusetts, USA.
Culture
Tiffany & Co. cultivates an environment centered on excellence, craftsmanship, and exceptional client service. The brand emphasizes a dynamic, attentive leadership style that fosters mentorship and coaching, creating a culture where team members are inspired and developed to deliver unsurpassed experiences at every client touchpoint. The organization is committed to diversity, multilingualism, and high performance, valuing innovation and continuous improvement across all operations.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Assistant Store Manager», «Sales Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.