Tiffany & Co. Team Manager (Assistant Store Manager)

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Manage and motivate the sales team to achieve or exceed store sales targets and product category KPIs
• Lead client relationship development activities to cultivate new and existing clientele
• Demonstrate active sales leadership through personal client engagement and floor presence
• Coach and mentor team members based on client feedback and service expectations
• Provide management oversight and ensure delivery of Tiffany client experience standards across all touchpoints
• Optimize store hospitality and amenities to create distinctive client experiences
• Act on client feedback to drive continuous service improvement
• Attract, hire, and retain diverse, multilingual talent; build a pipeline of skilled candidates
• Provide qualitative feedback and utilize recognition programs to enhance team engagement and performance
• Set and communicate clear performance goals aligned with strategic priorities
• Leverage training and development offerings to support team growth
• Ensure exceptional operational support aligned with established procedures
• Manage back-of-house operations and identify efficiency opportunities
• Ensure compliance with all internal control procedures

Qualifications

• Minimum 5 years of retail or luxury retail store management experience
• Proven track record in sales generation and achievement of sales results
• Demonstrated ability to develop new client opportunities and maintain relationships
• Proven client relationship management and brand penetration expertise
• Spanish and English language fluency (mandatory); third language preferred
• Flexibility to work across various roles based on business needs

Skills

Experience

Minimum 5 years of retail or luxury retail store management experience, or equivalent client-related experience in hospitality. Demonstrated success in sales generation, client relationship development, and brand market penetration.

Education

College or university degree preferred. Graduate gemologist degree or Gemological Institute of America (GIA) course work is preferred.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.