Tiffany & Co. Store Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Coach, guide, and support the sales and operations team to orchestrate client experiences that meet or exceed commercial and profitability targets
• Provide leadership presence on the sales floor, modeling service excellence and delivering Tiffany Touch moments at every client touchpoint
• Manage team motivation and drive achievement of store commercial targets, product category targets, and relevant KPIs
• Lead client development activities among team members to cultivate and expand relationships with new and existing clients
• Optimize hospitality and store amenities to create unique experiences and act on NPS performance and client feedback
• Attract, hire, and retain top talent through continuous training, coaching, and qualitative feedback; prioritize diversity and foster inclusive growth
• Ensure exceptional operational support through efficient back-of-house management and consistency with established procedures
• Ensure compliance with all internal control procedures and identify operational efficiencies and best practices

Qualifications

• Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-related experience in hospitality
• Proven track record in sales generation and managing the achievement of commercial results
• Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio), client tracking systems, and Point of Sales (POS) systems
• Fluent in Mandarin Chinese
• Authorization to work in the United States

Skills

Experience

Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-related experience such as hospitality. Proven ability to generate sales, achieve commercial results, and maintain client relationships within a luxury or high-service environment. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

Education

College or university degree desired.

Workplace

Compensation

The base compensation for this position ranges from USD 110,500 to USD 156,000 per annum.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.