- Location
- Los Angeles California USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $110,500–156,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 1, 2026
About Tiffany & Co.
Tiffany & Co. is a preeminent luxury jeweller known for its craftsmanship, iconic designs and elevated client service. Now part of the LVMH group, the maison operates global boutiques that prioritise in-store experience, heritage-driven design and a culture of retail excellence.
The Store Team Manager will support the Store Director in leading sales, operations and security teams, assume store oversight when required, and coach staff to exceed commercial targets and elevate the Tiffany client experience. Mandarin language ability is required; the hiring range is $110,500–$156,000 annually.
Role & Responsibilities
- Lead, coach and motivate sales, operations and security teams to deliver exceptional client experiences and meet or exceed commercial and profitability targets.
- Assume operational oversight of the store in the Director’s absence, ensuring service standards, visual presentation and safety protocols are maintained.
- Drive client development through personalised outreach, relationship management and execution of key product pillar strategies and sales KPIs.
- Model and cascade service standards; manage presence on the sales floor and act on NPS and client feedback to continuously elevate the Tiffany experience.
- Recruit, onboard and retain top retail talent; deliver ongoing coaching, performance management and recognition to foster a high-performance, inclusive team culture.
- Champion operational excellence by optimising back-of-house processes, enforcing internal controls and identifying efficiencies and best practices.
Qualifications
- Minimum of 3 years of retail or luxury retail store management experience (5+ years preferred).
- Proven track record of generating sales and managing teams to achieve commercial results and KPIs.
- Authorization to work in the United States.
- Flexibility to work non-traditional retail hours, including nights, weekends and holidays.
- Mandarin speaking (required).
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio), client tracking systems and Point of Sale (POS) platforms.
Skills
Experience
Minimum 3 years of retail or luxury store management experience; 5+ years preferred, with demonstrable results in sales generation and team leadership.
Education
College or university degree preferred.
Workplace
This position is based in Los Angeles, California, USA.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position ranges from USD 110,500 to USD 156,000 per annum.
Culture
Tiffany & Co. cultivates a client-centric, service-led environment where heritage and craftsmanship inform every guest interaction. As part of LVMH, the maison emphasises entrepreneurial initiative, professional development and diversity while maintaining the refined standards of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.