Tiffany & Co. Store Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Effectively coach, guide, and support the sales and operations team to orchestrate the client experience and meet or exceed commercial and profitability targets
• Build a climate of service excellence, lead the team to deliver extraordinary client experiences, and partner collaboratively with the Store Director
• Embody LVMH values by cultivating an entrepreneurial spirit, demonstrating creativity and innovation, and delivering excellence
• Manage and motivate the team to consistently achieve or exceed store sales targets and drive key product pillar performance
• Drive client development activities among individual team members to cultivate new and existing client relationships
• Demonstrate active sales leadership by playing an engaged role on the sales floor and managing client relationships personally
• Lead, model, and coach based on client feedback to elevate the Tiffany Experience Index (TEI)
• Provide management presence on the sales floor to ensure Tiffany client experience expectations are delivered consistently
• Optimize hospitality and store amenities to create unique, memorable experiences for clients
• Act on NPS performance and client feedback to continuously improve customer service
• Attract, hire, and retain top talent through continuous training, coaching, and qualitative feedback
• Utilize reward and recognition, as well as performance management processes to improve team engagement and performance
• Set and communicate clear, challenging goals aligned to strategic priorities and key results
• Ensure exceptional operational support to drive sales and service efficiency
• Manage back-of-house operations efficiently and ensure consistency with established procedures
• Ensure compliance with all internal control procedures
• Assume full store oversight when the Store Director is not present

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or equivalent customer-related experience in hospitality
• Proven track record in sales generation and managing the achievement of sales results
• Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio), client tracking systems, and Point of Sales (POS) systems
• Flexibility to work in various roles based on business needs
• Valid authorization to work in the United States
• College or university degree preferred
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework preferred

Skills

Experience

Minimum 3 years of retail or luxury retail store management experience or equivalent customer-related experience in hospitality settings, with proven expertise in sales generation and client relationship management.

Education

College or university degree preferred; Graduate Gemologist degree or Gemological Institute of America (GIA) coursework preferred.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.