Tiffany & Co. Store Team Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 25, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks an experienced Store Team Manager in Cleveland to lead sales, operations, and guest experience, achieving commercial targets and building high-performing teams.
Role & Responsibilities
- Coach, guide, and support sales and operations teams to orchestrate client experiences that exceed commercial and profitability targets
- Partner with the Store Director as a strong, decisive, and collaborative leader who builds a climate of service excellence and extraordinary client experiences
- Embody LVMH values by cultivating an entrepreneurial spirit, fostering creativity and innovation, and delivering excellence across all initiatives
- Manage and motivate the team to consistently achieve or exceed store commercial targets and key product category KPIs
- Drive client development activities and personal client relationship management to deepen engagement and cultivate new business
- Deliver 'Tiffany Touch' moments at every client touchpoint and model exceptional service standards
- Provide management presence on the sales floor, coaching team members and ensuring alignment with Tiffany experience expectations
- Lead by example using client feedback and NPS performance data to continuously elevate service quality
- Optimize hospitality and store amenities to create distinctive, memorable experiences
- Attract, hire, and retain top talent through rigorous recruitment and succession planning
- Conduct ongoing training, coaching, and qualitative feedback; utilize reward, recognition, and performance management processes to enhance engagement and performance
- Prioritize diversity and inclusion, foster team growth, and encourage an entrepreneurial mindset
- Set and communicate clear, challenging goals aligned to strategic priorities and key results
- Ensure exceptional operational support and manage efficient back-of-house procedures with consistency and continuous improvement
- Ensure compliance with all internal control procedures and operational standards
Qualifications
- Minimum 3 years of retail or luxury retail store management experience or equivalent customer-facing roles (e.g., hospitality)
- Proven track record in sales generation and achievement of commercial results
- Demonstrated ability to develop new business opportunities and maintain client relationships while strengthening brand recognition and market penetration
- Authorization to work in the United States
- College/university degree (desired)
Skills
Experience
Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-facing experience in hospitality or related sectors. Proven track record of sales generation, commercial target achievement, and client relationship development.
Education
College or university degree preferred.
Workplace
This position is based in Cleveland, Ohio, USA.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Manager», «Store Operations Manager», «Assistant Store Director», «Sales and Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.