Tiffany & Co. Store Operations Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Partner with the Store Director to maintain high standards and efficient delivery of the client experience, while optimizing store operations and compliance.
• Plan, oversee and continuously improve stock management, workforce scheduling, store workflows and floor flows, retail systems support and training, and onboarding and ongoing training programs.
• Direct sales-floor efficiency through operational support and enhancement.
• Develop strategies to ensure sustained operational support and optimize staff schedules in line with client traffic and operational demands.
• Own inventory management, including accuracy, receiving, packing, replenishment, stock transfers and merchandise borrow arrangements.
• Forecast and manage store materials and supplies, including gift boxes, carrier bags and stationery; coordinate timely ordering with the operations department.
• Establish and enforce protocols for handling client repair requests, collecting required information and returning repair jobs to the service center promptly.
• Manage daily operations, including schedules, inventory, cash, deliveries and receiving, to protect company assets and meet business needs and company policies and procedures.
• Partner with the Store Director to improve day-to-day store operations KPIs.
• Initiate, develop and implement improvements to retail-team work processes, procedures and workflows, with ongoing refinement.
• Maintain a clean and efficient back of house in line with optimization and efficiency standards.
• Serve as the store's primary contact and subject matter expert for operational issues.
• Advise the Store Director on policies and procedures that streamline front- and back-of-house efficiency, and communicate relevant information, policies and guidelines.
• Foster a motivating environment for the operations team and lead by example.
• Promote clear, open and respectful communication across stores, departments and divisions.
• Monitor, analyze and review store and staff performance, including daily KPI updates, staff productivity, in-store sales-push incentive updates and monthly performance dashboards.
• Prepare, analyze and submit critical reports for HR, Finance and Retail Operations.
• Design, develop and deliver training in operational compliance, Retail Foundation, after-sales and POS systems.
• Track and ensure team members complete assigned classroom and e-learning training.
• Apply expert-level knowledge and lead support for current business initiatives and new product launches.
• Ensure operational activities comply with corporate brand standards and directives, including inventory management, store workflows and workforce arrangements.
• Implement and maintain store security standards to protect clients, colleagues and company assets through appropriate care and handling of merchandise.
• Lead store projects, including openings, renovations and relocations; coordinate with company departments and prepare action plans and checklists to meet deadlines and standards.
• Provide strategic support and coordination for off-site and in-store events and marketing activities.

Qualifications

• Bachelor's degree in Business Administration or a related discipline.
• At least 8 years of relevant experience.
• Strong communication, presentation, facilitation and interpersonal skills.
• Ability to plan and deliver results in a highly demanding environment.
• Excellent command of Microsoft Office software, including Excel, Word and PowerPoint.
• Proficient written and spoken English.
• Ability to take ownership, multitask and work well as part of a team.

Skills

Experience

At least 8 years of relevant experience; the ATS also states a minimum of 5 years.

Education

Bachelor's degree in Business Administration or a related discipline.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.