Tiffany & Co. Store Manager

About Tiffany & Co.

Tiffany & Co. is a globally renowned luxury jeweler celebrated for its exceptional craftsmanship, innovative design, and unwavering commitment to delivering extraordinary experiences since 1837. As part of the LVMH group, Tiffany & Co. combines heritage excellence with contemporary vision, attracting discerning clientele who seek timeless pieces and meaningful connections through its iconic collections and personalized service.

Role & Responsibilities

• Coach, guide, and support the sales and operations team to orchestrate the client experience while meeting and exceeding commercial and profitability targets
• Build and maintain a climate of service excellence, leading the team to deliver extraordinary client experiences in partnership with the Store Director
• Embody LVMH values by cultivating an entrepreneurial spirit, demonstrating creativity and innovation, and delivering excellence across all functions
• Deepen client relationships to achieve and exceed sales targets, product category sales targets, and relevant KPIs
• Manage and motivate the team to consistently achieve or exceed store sales targets
• Drive client development activities among individual team members to cultivate new and existing client relationships
• Demonstrate sales leadership by maintaining an active role on the sales floor and managing key client relationships personally
• Execute all initiatives with a client-centric approach, delivering Tiffany Experience moments at every touchpoint
• Lead and coach the team based on client feedback to elevate the Tiffany Experience Index (TEI)
• Provide management presence on the sales floor, ensuring Tiffany client experience expectations are consistently delivered
• Optimize hospitality and store amenities to create unique and memorable client experiences
• Attract, hire, and retain top talent to cultivate a climate of high performance
• Continuously train, coach, and provide qualitative feedback to improve team engagement and performance
• Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent
• Champion operational efficiency and effectiveness, seeking continuous improvement and challenging existing standards
• Ensure exceptional operational support to drive sales and service
• Manage the back-of-house operations and ensure consistency with established procedures
• Ensure compliance with all internal control procedures

Qualifications

• Minimum 3 years of retail or luxury retail store management experience or relevant customer-related experience
• Proven track record in sales generation and managing the achievement of sales results
• Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), Visio, client tracking systems, and Point of Sales (POS) systems
• Flexibility to work in various roles based on business needs

Skills

Experience

Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-related experience demonstrating proven ability to generate sales and achieve commercial targets.

Education

A college or university degree is preferred. A graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 80,000 to CAD 115,000 per annum.

Benefits

Retail management position eligible for bonus and sales incentives.

Culture

Tiffany & Co. is dedicated to fostering a workplace where individual differences are recognized, appreciated, and respected. The organization cherishes its rich heritage while embracing relentless innovation and change. Excellence is demonstrated through the delivery of the Tiffany Experience—where every client interaction represents an opportunity to make a lasting impression through genuine connection and discovery. The company upholds the highest standards while maintaining an unwavering commitment to corporate sustainability and the development of its people.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.