Tiffany & Co. Store Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Drive sales achievement and lifetime client loyalty by deepening relationships and managing team performance against monthly, quarterly, and annual sales plans
• Lead the sales floor with personal client engagement, modeling the Tiffany Experience and championing the brand's core cultural values
• Elevate in-store experience by coaching the team based on Tiffany Experience Index feedback and optimizing hospitality to create memorable moments
• Manage operational efficiency including back-of-house oversight, internal control compliance, and resource allocation to support sales and clienteling initiatives
• Develop and execute a talent action plan for each team member, providing continuous training, coaching, qualitative feedback, and performance management to enhance engagement and retention
• Recruit and build a pipeline of diverse, multilingual, highly skilled talent to ensure a best-in-class service and selling organization
• Assume full operational responsibility for the store in the absence of the Store Director
• Drive business through key product pillars and execute client development activities to cultivate new and existing relationships

Qualifications

• Minimum 3 years of retail or luxury retail store management experience, or relevant customer-focused experience in hospitality
• Proven track record of generating sales and achieving sales results and targets
• Demonstrated ability to develop new business opportunities and maintain client relationships while building brand recognition and market penetration
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio), client tracking systems, and Point of Sale (POS) systems
• Flexibility to work non-traditional hours including days, nights, weekends, and holidays
• Flexibility to work across various roles based on business needs (sales floor, operations, etc.)
• Authorization to work in the United States

Skills

Experience

Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-centric experience in hospitality or guest-facing roles. Proven ability to generate and manage sales, develop client relationships, and lead high-performing teams in a luxury retail environment.

Education

College or university degree preferred. Graduate gemologist degree or Gemological Institute of America (GIA) coursework is preferred.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.