Tiffany & Co. Store Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead, develop, and support the sales, operations, and security team members to meet and exceed sales plans while elevating the Tiffany store experience
• Assume oversight of store operations in the absence of the Store Director
• Demonstrate sales leadership by actively engaging on the sales floor, managing client relationships personally, and driving business through key product pillars
• Deepen client relationships to achieve sales plans and drive lifetime loyalty; manage and motivate team to consistently achieve or exceed monthly, quarterly, and annual sales targets
• Elevate in-store experience by consistently delivering memorable moments and modeling behavior based on Tiffany Experience Index (TEI) feedback
• Act as Guest Experience manager on the sales floor, coaching team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are consistently met
• Ensure exceptional operational support through efficient back-of-house management and consistency with established procedures; partner with Market Operations Manager to optimize resources
• Recruit, hire, and develop talent to build a winning team; create and execute Talent Action Plans for each employee
• Provide continuous training, coaching, and qualitative feedback; utilize reward, recognition, and performance management processes to improve team engagement and performance
• Network and recruit diverse, multi-lingual talent to build a pipeline of highly skilled candidates

Qualifications

• Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-related experience (e.g., hospitality)
• Proven track record in sales generation and managing achievement of sales results
• Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio), client tracking systems, and Point of Sales (POS) systems
• Authorization to work in the United States
• Bachelor's degree (preferred)
• Gemological Institute of America (GIA) certification or equivalent gemology coursework (preferred)

Skills

Experience

Minimum 3 years of retail or luxury retail store management experience, or equivalent customer-related experience in hospitality or comparable service-oriented environments. Proven ability to manage and achieve sales results, develop client opportunities, and lead high-performing teams in fast-paced retail settings.

Education

Bachelor's degree (preferred). Gemological Institute of America (GIA) certification or equivalent gemology coursework is preferred.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.