- Location
- Broadbeach Queensland Australia
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 28, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Store Manager to lead its new Gold Coast store, setting business strategy, developing the team and delivering a consistent luxury client experience. This is a permanent, full-time role requiring at least five years’ experience leading teams of 15 or more; generous salary, bonus and incentives are offered.
Role & Responsibilities
- Set the store’s strategy and provide direction to the store leadership and sales teams.
- Analyze business performance and define focused action plans to improve results through client engagement, team development, visual merchandising, product assortment and in-store operations.
- Align the store team through morning briefings and goal setting.
- Provide regular feedback and coaching to develop a high-performing team culture.
- Ensure a consistent, seamless luxury client experience in store and respond to feedback.
- Develop a client development plan to engage and grow high-value and VIP clients, using the team to build meaningful long-term relationships.
Qualifications
- At least five years’ experience leading teams of 15 or more in retail or a client-focused environment, such as hospitality, events or banking.
- Experience generating sales and managing the achievement of sales results.
- Experience working to targets and KPIs.
- Experience partnering with high-net-worth individuals in a selling environment.
- Ability to inspire trust, integrity, fairness and professionalism with clients and staff.
- Demonstrated ability and desire to work in a fast-paced, changing environment.
- Flexibility to work in different roles according to business needs, including on the sales floor and in operations.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- In-depth technical knowledge of precious metals and gemstones is highly advantageous.
Skills
Experience
Minimum five years’ experience leading teams of at least 15 people in retail or a client-focused environment.
Workplace
This position is based in Broadbeach, Queensland, Australia, within easy reach of Gold Coast.
Explore jobs in Australia.
Benefits
Bonus and incentives, employee discounts, milestone gifts, ongoing training and individual upskilling opportunities, mentoring from an experienced management team, and career opportunities within LVMH.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Retail Operations Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.