- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 23, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Store Director in Troy to lead store sales and/or operations, deliver sales and profitability targets, elevate client experience, and develop talent in partnership with the Market Vice President. The permanent role requires flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Role & Responsibilities
- Lead, develop and support store sales and/or operations to meet or exceed sales and profitability targets.
- Build a climate of service excellence, lead the team in delivering extraordinary client experiences, and partner with the Market Vice President.
- Deepen client relationships to achieve the sales plan and drive lifetime loyalty and spend.
- Identify business opportunities and implement actions to achieve or exceed monthly, quarterly and annual store sales plans.
- Direct managers in driving client development activity to cultivate new and existing clients.
- Demonstrate sales leadership on the sales floor and personally manage client relationships.
- Manage and motivate the team to drive business through key product pillars.
- Elevate the in-store experience by consistently delivering memorable moments.
- Lead, model and coach using TEI (Voice of Client Survey) feedback, keeping survey questions in mind to improve the Tiffany Experience Index.
- Ensure continuous Guest Experience management presence on the sales floor, coach the team on the Power of Blue selling ceremony, and ensure Tiffany client experience expectations are met.
- Optimize hospitality and store amenities to create unique experiences.
- Hire and develop talent to build a high-performing service and selling organization.
- Develop and execute a Talent Action Plan for the store.
- Assess capabilities and build development plans to grow talent at all levels and support career growth.
- Encourage, coach and provide qualitative feedback, using reward and recognition and performance management processes to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.
Qualifications
- At least 7–10 years of sales management experience in retail, luxury retail, or relevant client-facing experience such as hospitality.
- Proven track record in sales generation and managing the achievement of sales goals.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems and point-of-sale (POS) systems.
- Flexibility to work in various roles based on business needs, including on the sales floor and in operations.
- Authorization to work in the United States or the country where the position is based.
- A college or university degree is preferred.
- A graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Skills
Experience
At least 7–10 years of sales management experience in retail, luxury retail, or relevant client-facing experience such as hospitality.
Education
A college or university degree is preferred. A graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Workplace
The successful candidate will be located in Troy, Michigan, USA, with easy access to Detroit.
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Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Store Director», «Retail Operations Director», «Boutique Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.