Tiffany & Co. Store Director
About Tiffany & Co.
Tiffany & Co., a leading luxury jewellery brand within the LVMH group, is renowned for exceptional craftsmanship, timeless design and a commitment to sustainable practices. As an employer, the brand emphasizes elevated client service, creative excellence and career development within an international luxury retail environment.
Tiffany & Co. is hiring a Store Director in Toronto to lead store operations, drive sales and deliver exceptional client experiences (CAD 120,000–170,000).
Role & Responsibilities
- Lead and develop all store sales and operations to achieve or exceed sales and profitability targets.
- Create and sustain a climate of service excellence; model and coach the team to deliver the Tiffany Experience and memorable guest moments.
- Drive client development and retention through personal clienteling and by directing managers to cultivate new and existing client relationships.
- Partner with the Market Vice President to define and execute commercial strategies and local market initiatives.
- Use NPS and other guest feedback to coach teams, improve service delivery and elevate the in‑store experience.
- Recruit, develop and retain top talent; implement development plans, performance management and recognition to build a high‑performing, inclusive team.
- Activate the store within the mall and city to build brand presence and local spheres of influence.
Qualifications
- Minimum 7–10 years of progressive sales management experience in retail, luxury retail or client‑facing hospitality roles.
- Demonstrable track record of achieving sales targets and driving commercial growth.
- Proven experience hiring, developing and leading multi‑disciplinary store teams, with strong coaching and performance management skills.
- Flexibility to work non‑traditional retail hours including evenings, weekends and holidays.
- Authorization to work in Canada (or the country where the role is based).
- Proficiency with Microsoft Office suite, client tracking systems and Point of Sale (POS) platforms.
Skills
Experience
Seven to ten-plus years of leadership experience in luxury retail or client‑facing hospitality, with proven ability to meet sales targets, develop client relationships, manage store operations and lead high‑performing teams.
Education
Bachelor's degree or equivalent preferred.
Workplace
This position is based in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 120,000 to CAD 170,000 per annum.
Benefits
Eligible for bonus and sales incentives.
Culture
Tiffany & Co. cultivates a culture of craftsmanship, elevated client service and creative excellence within the wider LVMH luxury network. The workplace emphasizes collaboration, inclusivity and professional development, with high expectations for service and brand stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Director», «Flagship Store Director», «Retail Store Director», «Luxury Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.