Tiffany & Co. Store Director
- Location
- San AntonioTexasUSA
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 21, 2026
About Tiffany & Co.
Tiffany & Co. is an iconic luxury jeweller renowned for its craftsmanship, timeless design and signature Blue Box. As a maison within the LVMH group, Tiffany blends a venerable heritage with contemporary retail operations and a commitment to elevated client experiences and corporate sustainability.
Tiffany & Co. in San Antonio seeks a Store Director to lead sales, client experience and team development for its jewellery boutique.
Role & Responsibilities
- Lead all store sales and operational activities to meet or exceed sales, profitability and service targets in partnership with the Market Vice President.
- Drive a culture of service excellence and personally model high-touch client engagement on the sales floor, including the Power of Blue selling ceremony.
- Develop and implement sales strategies to deepen client relationships, increase lifetime value and expand brand penetration in market.
- Manage, coach and mentor store leaders and sales staff using TEI (Voice of Client) feedback to enhance the Tiffany Experience Index.
- Recruit, develop and retain top talent through a store-specific Talent Action Plan, performance management and reward/recognition programmes.
- Optimise in-store hospitality, amenities and merchandising to create memorable client moments and operational efficiency.
- Oversee use of client-tracking systems and POS to ensure accurate client records, follow-up and sales reporting.
Qualifications
- 7–10 years of progressive sales management experience in retail, luxury retail or client-facing hospitality roles.
- Proven track record of achieving sales targets and driving sustained revenue growth.
- Flexibility to work non-traditional hours including days, nights, weekends and holidays.
- Demonstrated ability to develop and maintain client relationships and to generate new business opportunities.
- Authorization to work in the United States.
Skills
Experience
7–10 years of progressive sales management experience in luxury retail or client-facing hospitality, with a proven record of meeting sales goals and developing high-performing teams.
Education
Bachelor's degree preferred; Graduate gemologist credential or Gemological Institute of America (GIA) coursework preferred.
Workplace
This position is based in San Antonio, Texas, USA.
Culture
Tiffany & Co. fosters a culture steeped in craftsmanship, refinement and guest-focused service. The maison prizes professionalism, continual learning about product and market, and collaborative leadership that advances both client experience and employee development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Director», «Retail General Manager», «Flagship Store Director», «Retail Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.