Tiffany & Co. Store Director
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $135,000–175,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Apr 24, 2026
About Tiffany & Co.
Tiffany & Co. is an iconic American jeweller renowned for its craftsmanship, signature Blue Box and elevated client experience. Now part of the LVMH group, the maison blends heritage-driven design with contemporary luxury retailing and a commitment to responsible sourcing and sustainability.
Tiffany & Co. — Store Director, New York (Soho). Lead store sales, client experience and team to achieve business targets.
Role & Responsibilities
- Lead all store sales and operations to achieve or exceed monthly, quarterly and annual sales and profitability targets in partnership with the Market Vice President.
- Actively drive client development and retention by deepening relationships, personally managing key client accounts and modelling best-in-class selling behaviours on the sales floor.
- Create and sustain an exceptional in-store client experience by implementing Tiffany service standards, coaching to Voice of Client (TEI) feedback and ensuring consistent execution of the Power of Blue selling ceremony.
- Recruit, develop and retain high-performing, diverse talent; build and execute a Talent Action Plan and individual development programmes to grow capability and career progression.
- Coach managers and associates through qualitative feedback, performance management and recognition to maintain high engagement and service excellence.
- Optimize store hospitality, amenities and merchandising to deliver memorable moments and strengthen brand differentiation in market.
- Interpret client feedback and TEI metrics into operational actions that improve service delivery and client satisfaction.
- Assume flexible roles across sales and operations as business needs demand and ensure compliance with company policies and procedures.
Qualifications
- 7–10 years of sales management experience in retail, luxury retail or client-facing hospitality roles with progressive leadership responsibility.
- Proven track record of driving sales generation and achieving measurable sales targets.
- Demonstrable ability to develop new business opportunities and maintain high-value client relationships to increase brand penetration.
- Flexibility to work non-traditional hours including days, nights, weekends and holidays and to perform varied roles across the store.
- Proficiency with Microsoft Office suite (Word, Excel, Outlook, Visio, Power Point), client tracking systems and Point of Sale (POS) systems.
- Authorization to work in the United States.
Skills
Experience
7–10 years of sales management experience in retail, luxury retail or relevant client-related sectors (for example, high-end hospitality), with a proven record of driving store sales and leading teams.
Education
College/university degree preferred; Graduate Gemologist qualification or Gemological Institute of America (GIA) coursework preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 135,000 to USD 175,000 per annum.
Culture
Tiffany & Co. cultivates a client-centric, service-driven culture grounded in heritage and craftsmanship. Teams are expected to uphold high professional standards, continuously develop product and service knowledge, and collaborate to deliver memorable luxury experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Director», «Boutique Director», «Flagship Store Manager», «Retail General Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.