- Location
- New Orleans Louisiana USA
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 28, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
The Store Director leads and develops store sales and operations, driving sales and profitability while elevating client service, talent development, and the Tiffany Experience. This is a permanent position in New Orleans, with flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Role & Responsibilities
- Lead, develop, and support store sales and/or operations to meet or exceed sales and profitability targets.
- Partner with the Market Sales Director and Market Vice President.
- Build strong client relationships to achieve the sales plan and drive lifetime loyalty and spend.
- Identify business opportunities and implement actions to meet or exceed monthly, quarterly, and annual store sales plans.
- Direct managers to drive client development activity and cultivate new and existing clients.
- Demonstrate sales leadership on the sales floor and manage client relationships personally.
- Manage and motivate the team to drive business through key product pillars.
- Elevate the in-store experience by delivering memorable moments; lead, model, coach, and elevate the Tiffany Experience.
- Maintain a continuous Guest Experience management presence on the sales floor, coach the team on the Power of Blue selling ceremony, and ensure Tiffany client experience expectations are consistently met.
- Optimize hospitality and store amenities to create unique experiences.
- Act on performance and client feedback to improve client service.
- Hire and develop talent to build a high-performing team and best-in-class service and selling organization.
- Develop and execute a store Talent Action Plan.
- Assess capabilities and create development plans to grow talent at all levels and support career growth.
- Coach and provide qualitative feedback, using reward and recognition and performance management processes to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.
Qualifications
- At least 7–10 years of sales management experience in retail, luxury retail, or relevant client-related settings such as hospitality.
- Proven track record in sales generation and managing the achievement of sales goals.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and point-of-sale (POS) systems.
- Flexibility to work in various roles according to business needs, including on the sales floor and in operations.
- Authorization to work in the United States or the country where the position is based.
- A college or university degree is preferred.
- A graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Skills
Experience
At least 7–10 years of sales management experience in retail, luxury retail, or relevant client-related settings such as hospitality.
Education
A college or university degree is preferred; a graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Workplace
This position is based in New Orleans, Louisiana, USA.
Explore jobs in the USA.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Director», «Store Leader», «Retail Director», «Boutique Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.